Entry Level Customer Service / Marketing

Silver Spring, MD
Aug 15, 2022
Aug 17, 2022
Full Time
MBA COMPANY IS LOOKING FOR OUTGOING, HARDWORKING, SELF MOTIVATED ENTRY LEVEL PROFESSIONALS TO TRAIN INTO FULL TIME MARKETING & CUSTOMER RELATIONS POSITIONS. The MBA Company is the leader in developing successful client programs & marketing campaigns throughout the greater Washington DC Metro area. Independently owned and operated, we have provided professional, strategic growth campaigns for some of the most recognized brands in the country on a targeted, regional scale. Our company-wide values, strong corporate structure and systems have led us to record breaking results, therefore demanding more support & growth from within. WHAT IT'S LIKE TO WORK HERE Our work environment is FUN - because we work together to WIN. We celebrate our results because we either win or we learn, but we NEVER lose. We take pride in our well structured systems and work together to provide all ENTRY LEVEL candidates the tools needed to succeed long term. WORK SCHEDULE THIS IS A FULL TIME, ENTRY LEVEL POSITION. FULL CYCLE TRAINING IS REQUIRED. This is an OFFICE BASED position. We provide our team support through team meetings, additional training, workshops, personal & professional development. We mentor our team to achieve their highest potential to achieve all client provided targets, as well as personally set goals. "A< oeDAY IN THE LIFE' AT MBA COMPANY Our team is expected to be punctual, attend daily meetings, have a great student mentality and be committed to constant and never ending improvement. All representatives are provided mentorship, additional trainers and direct coaching from the president of our company. Marketing & customer service representatives host and staff pop up marketing events throughout the region; in order to communicate with potential new donors. BEHAVIORAL CHARACTERISTICS NEEDED Innovative Strategic problem solver Service minded Lifetime learner Communicator & motivator High integrity - takes ownership & accountability Possesses leadership qualities ARE YOU READY TO JOIN OUR TEAM YET? For you, - it's simple, submit your resume to our Human Resources team for review. Due to client demands, we will be reviewing upon receiving your submission and will ask our hiring manager for IMMEDIATE review, if we believe it is a good fit. Job Requirements: Handle customer service interactions Event management - customer service Accept customer calls and return customer Maintain customer service related information for customer accounts Ensure quality customer service and customer satisfaction Maintain customer service voicemail and return customer calls Provide customers with superior customer service Provide customer service for internal customers Capturing customer information and answering customer inquiries Resolve inbound customer calls regarding account Take customer orders and provide high-quality customer service Make out going customer service calls Work with customer service manager to ensure proper customer service Resolve any customer service issues Answering inbound calls and providing excellent customer service Provide customer support and handling customer inquiries Combining excellent customer service skills Assure quality customer service to all customers Provide exceptional customer service to all customers Provide superior customer service with all customer interactions

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