Customer Service Representative: Full Time - Mass Merch

Penguin Random House LLC
Westminster, MD
Aug 15, 2022
Aug 17, 2022
Customer Service
Full Time
Penguin Random House is the leading adult and children's publishing house in North America, the United Kingdom and many other regions around the world. In publishing the best books in every genre and subject for all ages, we are committed to quality, excellence in execution, and innovation throughout the entire publishing process: editorial, design, marketing, publicity, sales, production, and distribution. Our vibrant and diverse international community of nearly 250 publishing brands and imprints include Ballantine Bantam Dell, Berkley, Clarkson Potter, Crown, DK, Doubleday, Dutton, Grosset & Dunlap, Little Golden Books, Knopf, Modern Library, Pantheon, Penguin Books, Penguin Press, Penguin Random House Audio, Penguin Young Readers, Portfolio, Puffin, Putnam, Random House, Random House Children's Books, Riverhead, Ten Speed Press, Viking, and Vintage, among others. More information can be found at Random House is seeking aA' dynamic self-motivated Customer Service Representative to join our growing Support Center in Westminster Maryland.A' The regular working hours for this positionA' are Monday - Friday 8:30 am - 5:00 pm.Candidates must have a professional and natural communication style, pleasant personality, be committed to providing exceptional Customer Service and embrace our high standard of professional ethics.A' Strong listening skills and technical skills to include EXCEL proficiency is essential. Skills assessment may be part of the consideration process.A' Our support representatives serve as the first point of phone and email contact for our customers, sales representatives and other internal and external customers answering inquiries relating to product and pricing, order tracking and problem resolution.We are seeking Candidates with:-High School diploma or equivalent; some college preferred-2-3 year's prior customer service experience-Order fulfillment experience.A' This experience in a support center environment is preferred-Excellent organizational and prioritization skills; ability to multi-task, work independently & be a self-starter-PC Proficiency to include Microsoft EXCEL-Experience communicating through email, Outlook a plus-SAP and MARC experience a PLUS!-Effective written and oral communication skills-Professional, patient and empathic phone presence-Bilingual or Multilingual fluency; German, Japanese, Chinese, Spanish and French is desired but not required.It is essential candidates possess the ability to develop both existing and newly acquired skills to advance within our customer support center along a defined developmental track.Penguin Random House is the premier provider of distribution services in the publishing industry. OurA' three state-of-the-art national fulfillment centers are located in Crawfordsville, Indiana, Reno, Nevada and Westminster, Maryland.A' Our combined distribution facilities comprise over 1.85 million square feet of warehouse space, the largest book distribution operation in the US This complex organization receives, stores, picks, packs, and ships out on average more than 1.2 million books daily to customers around the world.The Westminster facility is also home to Customer Service (National Call Center), Data Management Services, Customer Operations, Fulfillment and Operations Services, Logistics, Inventory Control, Credit, Accounts Receivable, Accounts Payable, Payroll, Information Technology, and our world-class Data Center.Penguin Random House values the array of talents and perspectives that a diverse workforce brings. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.