Analyst, Product Application

Analyst, Product Application

US Remote Worker

The Emmes Company, LLC ("Emmes") is a global, full-service Clinical Research Organization dedicated to excellence in supporting the advancement of public health and biopharmaceutical innovation. We believe in the power of truth, so much so that we named our company Emmes, which means truth. Through decades of experience we have learned that collaborative relationships thrive and human health benefits when truth is our compass.

Our "Character Achieves Results" culture is driven by five key values that guide our actions in the way we conduct research and distinguish us as an organization: Integrity, Agility, Passion for Excellence, Collaborative Partnerships and Intellectual Curiosity. We are a trusted partner to clients who share our passion for improving public health in a world of ever-changing scientific research.

If you share our motivations and passion in research, come join us! You will be joining a collaborative culture that empowers every Emmes employee — from entry level through top executive — to contribute to our clients' success by sharing ideas openly and honestly.

Primary Purpose

The Analyst, Product Application supports contracted study software applications and works with staff to collect information about current study designs and projects to determine impact to the software application. The Analyst, Product Application advises management on best outcomes and will support colleagues from across the company to resolve study process and application issues and put appropriate solutions in place. The Analyst, Product Application also provide support within initiatives related to assigned software applications.

Responsibilities

• Provide strategic direction and technical expertise in determining plans for implementation of video assessment tools
• Oversee Casimir software vendor selection process and serve as primary point of contact and oversight for app development process
• Provide project management support related to app vendors including managing cost, scope, and timeline and resolving quality issues
• Lead efforts to evaluate the potential for automation in video assessment tools
• Communicate with stakeholders to ensure mutual understanding of requirements and functional specifications
• Review data capture and central rater processes involving assigned software applications and develop optimization strategies, including gathering critical information from meetings with various stakeholders and producing useful reports
• Evaluate needs and determination of feasibility based on software application capabilities and process improvement standards
• Document and effectively communicate your efforts, insights, and recommendations, including conducting meetings and presentations to share ideas and findings
• Ensure assigned software applications and processes meet business needs and requirements through user acceptance testing
• Research and propose efficient and economical ways to improve processes and optimize efficiencies within the assigned software applications
• Develop relationships throughout the company and its affiliates
• Assist with creation of and update training documents related to assigned software applications
• Creating standard operating procedures (SOPs) and/or work instructions to support work processes
• Develop skills in multiple technical environments and grasp a variety of study processes
• Resolve support issues related to assigned software applications
• Supports adoption efforts and usage optimization related to assigned software applications
• Assist with development of communications (both in written and in presentation formats) that convey ideas and recommendations in a clear and convincing way related to assigned software applications
• Build vendor partnerships for assigned applications
• Provides coaching and training as needed for new or junior team members
• Assist with release management for assigned applications
• May serve as technical owner of assigned applications
• May participate in validation activities as needed
• Other duties as assigned

Experience

• Undergraduate degree in technology, business, or humanities field preferred
• 3+ years' experience in a Business Analyst, System Administrator, or similar role
• Experience explaining technical terms to non-technical staff
• Familiarity with Office 365 products
• Experience building customer and stakeholder relationships with a focus on problem resolution
• Excellent project management skills
• Exceptional analytical and conceptual thinking skills
• Excellent communication and documentation skills, including technical writing
• The ability to work with and influence a variety of stakeholders to determine acceptable solutions
• Fundamental knowledge of process improvement and/or project management tools and frameworks preferred

CONNECT WITH US!

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The Emmes Company, LLC is an equal opportunity affirmative action employer and does not discriminate in its selection and employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability, protected veteran status, genetic information, age, or other legally protected characteristics.