Product Operations Manager, Treasury Management (Hybrid)

Capital One
Richmond, Virginia
Aug 15, 2022
Aug 26, 2022
Full Time
Locations: VA - Richmond, United States of America, Richmond, Virginia

Product Operations Manager, Treasury Management (Hybrid)

Level: Manager

The Commercial (CML) team is transforming how businesses operate, building top-tier customer and associate experiences using secure, best in class technology. The CML team is responsible for supporting all client-facing products as well as associate-facing tools and operations and sales support.

CML's Treasury Management Product Operations and Support team ensures product and client success by working closely with product managers, sales, customer service, onboarding, risk, technology, and other stakeholders. In this position, you will contribute immediately, bridging the gap between the Product function and critical Project and Process Management needs.

Responsibilities will include but are not limited to:
  • Becoming a subject matter expert on our products and experiences, both from a front-end and back-end perspective
  • Responsible for leading, driving, or supporting complex projects across multiple stakeholder groups
  • Collaborate with Product Management, Technology, Sales, and Operations teams to improve products and processes
  • Develop and maintain product documentation and various repositories to ensure a well-managed content management process
  • Complete root cause analysis and anticipates issues and problems.
  • Researches and investigates thoroughly, and mitigates possible risks.

The ideal candidate will:
  • Have the ability to quickly learn complex products through hands-on experience, review of functional and technical documentation, and analysis of data.
  • Exhibit outstanding influencing skills to effectively drive project efforts
  • Have the ability to quickly put structure in place to manage work in a dynamic, complex environment
  • Have excellent communication and partnership skills, to interact and communicate with key stakeholders at all levels across the company to manage, inform and influence outcomes
  • Demonstrate the ability to dig in and analyze data
  • Have strong problem solving skills
  • Have excellent presentation skills
  • Have strong interpersonal skills and the ability to navigate a large organization

Basic Qualifications:
  • Bachelor's Degree or military experience
  • At least 4 years of Project Management experience
  • At least 2 years of people leadership experience

Preferred Qualifications:
  • Bachelor's Degree in Business or Computer Science
  • At least 5 years of Project Management experience
  • At least 5 years of Process Management experience
  • At least 5 years of Product Management experience
  • At least 5 years of people leadership experience
  • At least 1 year of experience with Commercial Banking products
  • At least 1 year of experience of wire transfer, ACH, or banking payables products

At this time, Capital One will not sponsor a new applicant for employment authorization for this position

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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