Call Center Customer Service

Robert Half Office Team
Halethorpe, MD
Aug 13, 2022
Aug 18, 2022
Customer Service
Full Time
Description Call Center professionals to take inbound calls for multiple providers, data entry updates in EMR, communicate with doctor's offices and Medical Assistants messages from patients and drive solutions. In this Call Center role you will also be responsible for scheduling appointments. Prior medical industry experience is required as knowledge of medical terminology is key to being successful in this role. This office is becoming a nucleus office for multiple locations throughout the US as they centralize efforts within a call center hub. Business Casual or Scrubs, jeans are allowed, no ripped jeans or sandals or flip flops, business casual office attire or scrubs. Excellent attention to detail, time management, customer service and communication are the keys to success in this role in order to build rapport with the providers as well as patients and represent the health system ministries accordingly. Once exceeding weekly quality metrics along with advanced proficiency in the EMR systems, there may be flexibility to work remotely. Free parking onsite. Excellent training and opportunity! reports to Jen Page Requirements EMR - Electronic Medical Records, Coordinating Schedules, Call Center Customer Service, Call Center Customer Service, High Volume Call Center -Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - even on the go. Download the Robert Half app ( and get 1-tap apply, instant notifications for AI-matched jobs, and more.Questions? Call your local office at 1.888.490.4154. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for US job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit for more information. (C) 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .