9th Way Insignia has a need for a Call Center Engineer to join our team supporting the Department of Transportation. In this role you will be responsible for supporting the it service desk by providing end-user support via phone calls, e-mails, self-service requests and walk-in request. provides detailed level answers on windows & office applications and provides escalation and routing for complex issues and requests. maintains ownership of calls throughout the lifecycle of the users request to include following up with end-user and escalation team. researches customer concerns and find appropriate resolutions. creates and maintains case management records of daily problems and remedial actions taken, or installation activities. Qualifications 2 Years experience supporting an IT service desk. Preferred Qualifications Experience working on a high call volume Service Desk Clearance Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information. COVID-19 All positions will require successful candidates to obtain and show proof of a COVID-19 vaccination (or medical/religious exemption) on the first day of employment. 9th Way Insignia is an equal opportunity employer and will provide reasonable accommodation to those individuals who cannot be vaccinated. 9th Way Insignia 9th Way Insignia is an emerging Service-Disabled, Veteran-Owned Small Business (SDVOSB) committed to working with our clients to provide next-generation, results-oriented technology-on time and under budget-in health IT, infrastructure design and build, cybersecurity, cloud solutions, and data analytics. To learn more about 9th Way Insignia, our benefits, and other career opportunities, please visit our website. 9th Way Insignia is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law. To request a reasonable accommodation or inquire about the physical requirements or work conditions, contact hr@.PDN-96129449-081f-461a-9ddb-f1f999c2dd1a