9th Way Insignia is seeking a Technical Writer to join our team supporting the Department of Transportation. Responsibilities Responsible for researching, writing, and editing materials for related IT processes, plans, procedures, work instructions, knowledge articles, reports, manuals, briefs, proposals, instructional material, catalogs, technical publications, and/or software and hardware documentation. Obtains technical data from independent observation, review with technical staff members, and/or studies of published materials and existing documentation. Interfaces with users, specialists, analysts, programmers, etc., to obtain background information of technologies, methods, and standards. Revises text and recommends changes in scope, format, and content to ensure conformance with established standards. May edit, standardize, or make changes to material prepared by other writers. Performs final quality assurance on all materials. Desired Skills Able to facilitate IT service management, project lifecycle, and business process related discussions with peers and customers. Skilled with typical Office 365 software, ability to create/edit Visio workflows, identify process bottlenecks, gaps and potential improvements in document content. ITIL Foundations v3 or 4 and some project lifecycle (waterfall/agile) training preferred. Desire 1-2 years of experience creating/editing IT project lifecycle based documentation and/or documentation supporting IT service management related documentation changes for IT engineering, operations, support, and program management. Education and Training Requirements 6 Years of experience and proficiency in writing and editing documents. A Bachelor's degree in English, Literature, or other related discipline. At least 2 years supporting IT Operations or IT related content. Knowledge and Skills Requirements Highly motivated, self-directed and responsible. Effective communicator, relationship builder, writer, and editor. Ability to ascertain information about current organizational processes and how to go about organizing and capturing IT Service Management practices and Technical Operations procedures. Identify concept solutions and work with cross-functional resources to analyze program information, quality check artifacts, and deliver agreed to client requirements on time. Detail-oriented. Ability to understand technical conversations, ask appropriate questions to uncover gaps and bottlenecks, and lay out logical ordering of steps to achieve smooth completion or modification of the documentation. Ability to document and/or quality check operational processes, procedures, knowledge, and client deliverables. Location This is a remote position, but the customer reserves the right to require onsite work (2-day minimum) in the future. Compensation range $70,000-80,000 9th Way Insignia's range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, or other law. Clearance Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information. COVID-19 All positions will require successful candidates to obtain and show proof of a COVID-19 vaccination (or medical/religious exemption) on the first day of employment. 9th Way Insignia is an equal opportunity employer and will provide reasonable accommodation to those individuals who cannot be vaccinated. 9th Way Insignia 9th Way Insignia is an emerging Service-Disabled, Veteran-Owned Small Business (SDVOSB) committed to working with our clients to provide next-generation, results-oriented technology-on time and under budget-in health IT, infrastructure design and build, cybersecurity, cloud solutions, and data analytics. To learn more about 9th Way Insignia, our benefits, and other career opportunities, please visit our website. We're an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change - no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law. To request a reasonable accommodation or inquire about the physical requirements or work conditions, contact hr@.PDN-9691505d-8da9-4648-8c26-34896646167a