HR Coordinator

Fairfax, VA
Aug 03, 2022
Aug 15, 2022
Full Time
Overview: Job SummaryThe HR Coordinator / Field Operations Associate is responsible for ensuring our customers - including but not limited to contract employees, clients, program offices, and alternative delivery teams - receive superior support from offer accepted through start and management of all onboarding responsibilities. This is a customer-facing role that will support customer interactions, problem resolution, and maintaining general office operations, via telephone, email, and in-person. Key ResponsibilitiesClient OnboardingEnsure client pre-employment requirements, forms, policies, and documents regarding onboarding are kept current and validated with Compliance departments.Manage client requirements for the onboarding packet (eg, authorization forms, drug tests, background checks etc.) and update the Candidate Tracker with contractor data until candidate is cleared to startContractor OnboardingProvide world class customer service in every interaction to ensure a quality candidate experienceReceive and review onboarding trigger Ensure accurate and timely entry of candidate data, onboarding process updates, and all other required documentation within the onboarding and compliance processDocument all candidate/contractor touchpoints and communicate updates in a timely mannerCoordinate contractor orientations, I9s, and other onboarding requirements within the local field officeProvide pre-employment documents and screen requirements to the candidate for review and signatureEmphasize usage of Direct Deposit or electronic deposit and CashPay to all contractors and clientsAssist with contractor training and certification requirementsAttend office digital red zones to help communicate onboarding statuses as neededEnter and manage background, drug testing and medical screening process for contractorsManage contractor compliance with key E-Verify requirements (eg, expired documents, expired compliance)Ensure all potential contract employees adhere to pre-employment screen guidelines and are removed from the process if they are not compliantManage the HR folder process to ensure onboarding paperwork is completed in a timely mannerLifecycle ManagementServe as contact for contractor questions, and facilitate communication to the center through Cases to resolve payroll and invoicing issues (adjustments, lost checks, invoice issues, etc.) with a goal of ensuring customer satisfaction and timely resolutionPartner with the center through Cases to update contractor records for address updates, direct deposit changes, etc.Manage the processing of live paychecksManage contractor travel booking requestsDirect unemployment filing questions and workers compensation inquiries to the proper teams for resolutionOperational Support Activities Provide outstanding front office customer service (telephone and reception area)Partner with talent acquisition to manage internal onboarding for all field office/on-premise hiring, including I-9 and onboarding paperwork completion, setting up desk, etc.In partnership with Field Operations Supervisor, manage internal payroll processAsset distribution and collection for new internal hires and terminationsMaintain outstanding levels of administrative support to all internal and external employees and resolve issues related to process and technology questions Serve as primary liaison between field office producers and corporate or center-based teams, and find opportunities to drive partnerships between the center and field employeesProvide education and accountability to field office/VOP producers around important processes, including timely ESF submittal, timely CRG submittal, timely finish ESF submittal, etc.Serve as point of contact for real estate communications (support any in-office updates/moves/installations), and property managementIn partnership with FOS, manage office purchasing (P-card reconciliation) and vendor management (copier maintenance, kitchen appliance service, etc.)Order, maintain and organize all office supplies, manage mailing and shipments, and file and maintain office paperwork and office directoryCompetencies* Excellent written/oral communication and interpersonal skills * Strong decision-making ability * Ability to tackle complex issues and develop innovative, practical solutions * Action and detail oriented; able to prioritize while handling multiple tasks* Excellent time management and focus on deadlines and goals* Effectively build relationships with all internal partners, both locally and in our corporate and center-based locations Qualifications* 2 + years' experience in a customer service-related position* Associates degree or two years of applicable experience in customer service preferred Personal Attributes* Natural team player* Self-starter* Critical thinker * Seeks growth and self-improvement* Flexible * Resilient* Self-aware

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