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Tier 1 Helpdesk Technician

Employer
Insight Global
Location
Washington, DC
Closing date
Aug 15, 2022
An employer is looking for a Helpdesk Technician to sit in Washington DC in support of a large government healthcare contract. The candidate will be joining a team of about 40 individuals supporting a user base of about 7,500 government employees. The successful candidate will have experience refreshing and deploying new equipment including desktops, laptops, headsets, monitors etc. Major responsibilities will also include troubleshooting hardware and software issues such as connectivity and imaging issues in a Windows environment Minimum RequirementsBachelors Degree with 2+ years of experience (minimum for LCAT) Experience troubleshooting both local and network printers Experience providing both in person and over the phone support Moderate to advanced troubleshooting skills working with hardware and software issues Great customer service (will be sitting on client site working directly with end users)

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