Job#: 1275096 Job Description: Role: Avaya Technical Support Engineer Location: 100% Remote Client: Telecommunications, Government Duration: Long Term Rolling Contract Responsibilities: Day to day responsibilities include the monitoring and troubleshooting of an Avaya Communications Solution. This includes using such tools as Windows Desktop solutions. Interacting with customer representatives. Interacting with tier 4 technicians to determine solutions to issues. Updating tickets. Required Experience: Knowledge with any, or all of the following is preferred: Avaya System/Session Manager, Communication Manager (CM), Avaya Contact Center (AACC), SIP/DS3s, NetIQ, Avaya Experience Portal, Firewall and Switch technology. A two year college degree or certifications in the above technologies are preferred, or 5-10 years' experience in VoIP and SIP technologies or Avaya technical support experience may be considered Ability to obtain and maintain an SSA Suitability clearance EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystemsinc.com or 844-463-6178.