Overview Global Health Technical Professionals (GHTP) is a US Agency for International Development (USAID) program that offers early- to mid-career global health professionals the opportunity to advance their careers supporting the USAID Bureau for Global Health and its implementing partners. GHTP is helping USAID improve global health outcomes in communities around the world by building a new generation of global health technical professionals who reflect the diversity of the American people. Credence Management Solutions, LLC (Credence) is seeking Business Analyst within USAID's Bureau for Global Health, Office of HIV/AIDS, Strategic Information, Evaluation, and Informatics (SIEI) Division under GHTP. Summary Statement The US Government's (USG) engagement to prevent and treat HIV/AIDS is a top priority worldwide. The USG response includes coordination among the US Agency for International Development (USAID), the Centers for Disease Control and Prevention (CDC), Department of Defense (DOD), Department of Health and Human Services (HHS), Peace Corps (PC), and other entities. This initiative is collectively known as the US President's Emergency Plan for AIDS Relief (PEPFAR). USAID has been at the forefront of the USG's response to provide quality HIV/AIDS services to over one hundred countries to mitigate the health crisis that threatens the prosperity, stability and development of these nations. The Bureau for Global Health's Office of HIV/AIDS (GH/OHA) is the center of HIV/AIDS technical leadership for USAID and has primary responsibility for the Agency's HIV/AIDS program. OHA provides strategic direction, technical leadership, and support to field programs in HIV/AIDS. It provides input to decisions concerning the strategic allocation of financial and human resources in the sector and assists in designing, implementing, monitoring, and evaluating programs. The Strategic Information, Evaluation, and Informatics Division (SIEI) within OHA, to which the Business Analyst will be assigned, provides technical expertise to advance and support country-owned, sustainable strategic information systems and promotes data-driven program planning. The SIEI Division has primary responsibility of supporting USAID headquarters and its Missions to build capacity in managing and utilizing data systems to improve impact and accountability of HIV/AIDS programs. This role is intended to serve as a conduit to understand, translate and convey Mission needs into technology and project specifications, documentation and messaging. As part of the USAID Global Health Office of HIV/AID Health Informatics Branch our job is to deliver and operate technology and services that enable epidemic control by the careful monitoring and analysis of interventions and results. This monitoring is enabled by data science practices and supported by the use of information technology systems and automation. Job Requirements The Business Analyst will be a member of the Health Informatics Branch in the Strategic Information, Evaluation and Informatics (SIEI) Division in the Office of HIV/AIDS within USAID's Bureau for Global Health. The Business Analyst role will act as a key interface between data scientists, medical officers, health information systems advisors, country team members, enterprise information technology specialists and project managers. A qualified candidate would have the ability to interact and coordinate with a variety of stakeholders, and be able to produce and vet business process descriptions, requirements documents, change request documentation, user guides and communications materials for OHA health information systems. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Responsibilities Coordinating the drafting and review of required software documentation for Office of HIV/AIDS-supported health information systems, including documentation pertaining to business requirements, use cases, security compliance, technical architecture, operations, communications and outreach, test plans and knowledge transfer Collaborating with project stakeholders to define and document business processes, formalize business requirements, and help develop and implement health informatics solutions or approaches Conducting requirements analysis and interviews with business units, documenting current and desired end states with requirements traceability matrices, journey maps and user stories (or other similar methods) Provides technical input to systems integration and use of data management information systems and tools to facilitate data entry, transmission, and use Helps to define and enforce software development methodology and processes, with a focus on moving towards more agile processes Documenting software bugs and future enhancements based on user feedback, software testing findings, and strategic planning sessions with the project team Facilitates business and systems analysis discussions and translating findings into clearly defined specifications including rough orders of magnitude (ROMS) Analyzing software performance, defining performance measurement metrics, and outlining next steps for software performance improvement Identifying, developing and implementing test and quality plans and procedures He/she/they will serve as a user advocate and liaison between stakeholders, project teams and end users As the Global Health Strategic Information Evaluation and Informatics team member he/she/they is expected to become familiar with, and then help integrate, information technology compliance and regulatory considerations Provides technical input and activity management support to global projects engaged in country-specific HMIS activities and global needs, as needed. This includes attending technical calls, reviewing project materials, and documenting project progress to management teams and other stakeholders Prepares content for presentations and other materials for senior staff within the Bureau for Global Health and its offices, Department of State's Office of the Global AIDS Coordinator (OGAC), and other PEPFAR implementing agencies. Participates in and presents at technical meetings, seminars and conferences for HIS. Training and Professional Development: More fully understand the design and implementation of interventions related to data collection and management systems Increased knowledge of tools, techniques and frameworks for system development and delivery, including agile development Increased understanding of the data needs and data use associated with PEPFAR and program monitoring and evaluation Participate in professional meetings as appropriate to the position description Participate in professional continuing education, skills training and professional meetings to enhance relevant technical skills and career development Complete and execute an Individual Learning and Training Plan and Annual Work Plan Qualifications Master's degree and 5 years of relevant experience or Bachelor's degree and 7 years of relevant experience in Health Informatics, Business Administration, Management Information Systems, Computer Science, Public Health, Anthropology or a related field, or equivalent combination of education and experience Minimum of 3 years of experience in experience in business analysis, preferably in public health/health care or information technology settings Knowledge of federal information systems development, such as the Federal Information Security Management Act (FISMA), Office of Management and Budget (OMB), National Institute of Standards and Technology (NIST), Clinger-Cohen, FedRamp, among others Knowledge of health information technology and public health IT standards including, semantic, exchange, privacy/security, etc. and applications, including EMRs, laboratory information systems (LIS), DHIS, HIE, mobile health data collection applications, and others Extensive knowledge of the full software development lifecycle, including software development, testing, integration, deployment, and user support Demonstrated experience documenting requirements and interfacing with the users and the project manager to gather information, document processes, and confirm the final documents with stakeholders Experience documenting and maintaining business needs, norms and procedures Technical writing experience, focusing on software requirements, technical architecture documentation and dataset documentation Interviewing subject-matter expert personnel to get facts regarding work processes and synthesizing the resulting data into charts showing information flow Ability to be effective in high-pressure situations, juggle multiple tasks simultaneously, problem solve in a fast-paced environment and set priorities Detail-oriented with strong organizational skills International and domestic travel up to 15% US citizenship or US permanent residence with the ability to obtain and maintain a facility access clearance is required Preferred Qualifications Advanced Degree in Business Administration, Management Information Systems, Computer Science, Public Health, Anthropology or a related field Experience in facilitating training, conducting quality assurance reviews or surveys, and updating key performance indicators to assist in project and operations management for central information technology systems work Knowledge of the customary approaches, techniques, and requirements appropriate to an assigned computer applications area or computer specialty area in an organization Planning the sequence of actions necessary to accomplish the assignment, including coordinating with others outside the organizational unit and development of project controls Adaptation of guidelines or precedents to the needs of the assignment Knowledge of and experience with PEPFAR HIV and M&E data is preferred Project Management Professional (PMP) certification is preferred