PC Network Support Technician 2

Northrop Grumman
Linthicum, MD
Aug 13, 2022
Aug 16, 2022
Full Time
Requisition ID: R10060081 Category: Information Technology Location: Linthicum, Maryland, United States of America Citizenship Required: United States Citizenship Clearance Type: Polygraph Telecommute: No- Teleworking not available for this position Shift: 1st Shift (United States of America) Travel Required: Yes, 10% of the Time Positions Available: 1 At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history. Northrop Grumman Enterprise Services is seeking a well-qualified PC Network Support Technician for a classified government program at the Linthicum, MD site. The selected candidate will perform the following duties on a day-to-day basis in support of the program: Provide technical support for computers and associated networks to include physical workstations and thin client devices. Install, troubleshoot, service, and repair personal computers, related PC software, telephones, cables, and connectors; connect personal computers and terminals to existing data networks. Instruct and assist users in the use of personal computers and networks. Investigate information, network, and communications needs of users, and makes recommendations regarding software and hardware. Perform basic PC setups and maintain patching and antivirus levels according to security or program requirements. Complete paperwork and other tasks needed to satisfy Security requirements; follow all Security regulations, guidelines, and processes regarding the installation, maintenance, and retirement of PCs and PC-related hardware and software; work with Security to remediate classified data spillage incidents. Coordinate with users, IT staff, server administrators, network engineers, and customer and IT management. Review the trouble ticket queue to identify issues that need to be addressed. Work through the ticket queue without intervening management direction (self-motivated). Resolve tickets within established SLAs and raise issues that require management attention or involvement. Establish and maintain high levels of customer satisfaction according to defined objectives while adhering to established policies. Work with systems administrators and other staff to resolve support issues, escalating where appropriate. Participate in new installations, testing, and special projects as needed. Spend significant portions of the day away from the desk supporting users and moving equipment. Exhibit good communication skills, an energetic approach, and patience with customers. Basic Qualifications: High School diploma or equivalent with two years of additional education and/or experience. Proficiency in Microsoft products such as Windows Desktop OS and Office Product Suite. Current Security+CE or ability to obtain certification within 3 months of hire date; maintaining the certification will be a condition of continued employment. Ability to obtain a DoD Top Secret security clearance and polygraph within a reasonable period of time as determined by the company and also by program and/or customer requirements; maintaining the required security clearance and polygraph will be a condition of continued employment. Ability to lift equipment weighing up to 40 pounds. Ability to work after hours and weekends as needed. Preferred Qualifications: Bachelor of Science or other technical based degree. CompTIA A+ or Network+ certification. Active DoD Top Secret/SCI with polygraph security clearance. Proficiency in remote administration and troubleshooting of desktop PCs, Visio, and PowerShell. Experience with zero and/or thin client devices. Experience in Active Directory configuring user and computer accounts. Experience supporting VMware VDI (Virtual Desktop Infrastructure. Cross-platform experience (ie two or more: Windows, Linux, Solaris, OSX, UNIX, etc.). Salary Range: $43,800 USD - $73,000 USD Employees may be eligible for a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business. The health and safety of our employees and their families is a top priority. The company encourages employees to remain up-to-date on their COVID-19 vaccinations. US Northrop Grumman employees may be required, in the future, to be vaccinated or have an approved disability/medical or religious accommodation, pursuant to future court decisions and/or government action on the currently stayed federal contractor vaccine mandate under Executive Order 14042 https://www.saferfederalworkforce.gov/contractors/. Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit US Citizenship is required for most positions.