ASSOCIATE DIRECTOR- MOBILE & VOICE ENGINEERING
ENGINEERING Tata Communications (America), Inc. seeks a Associate Director - Mobile & Voice Engineering at our office loc in Herndon, VA, and var unantcptd clnt sts ntnwd. Undr sprvsn, lead tech discussions w cstmrs, for InstaCC Global Solutions prsntn, to gather tech reqs, prcsses, their bckend sys to intgr w contact center, to prps sols that meet their reqs. Reqs Bach dgr or frgn equiv in Telecom, Elctrcl Eng, Ectrncs Eng, or rltd fld & 10 yrs of rlvnt exp, or Mstr's dgr & 8 yrs of exp. Exp mst invl 8 yrs in: Contact Center tech, incl Architecture, features, functions, call routing & intgrtns w 3rd prty soltn; contact center soltn of OEM s - Cisco (UCCE, HCS- CC), Enghouse CCSP (Cosmocom CCU) tech; VOIP tech & prtcls - SIP, H.323 & trblshtng; captrng cstmr reqs to dsgn contact center soltn for Hosted services for Contact Center, Network, Data center infrstrctre, intgrtn of 3rd party soltn, rprtng soltn & srvc monitoring for service assurance; recording soltn used in the contact centers - Verint, Nice, Calabrio; prvdng soltn to cstmrs for recording, Quality Monitoring, WFM needs of cstmr; cmpnnts to conduct Presales tech discssns, Soltn Demo or POC for prospect cstmrs; ntwrk security aspects, incl encryption of calls, recordings by intgrtn w contact center pltfrms; creating High Level Design, Low level dsgn docs for tech soltn prvd to cstmrs for their on-boarding, invlvng end to end soltn, ntwrk config, intgrtn, rprts; dsgn Bill of matrl for the cstmr's soltn, estimates on the capital expenditures & spprt for commrcl proposals to cstmrs; & digital Channels intgrn incl Chat, Email & Virtual Assistant w Contact Center. Mst have certification in Cisco & Enghouse (Cosmocom) Contact center tech. 20% trvl reqd to var unanticipated client sites ntwnd. Telecommuting permitted. Apply online at: http://www. tatacommunications.com/ careers & reference requisition 301480.