Associate Deputy Commissioner for Operations Support

Washington, D.C
Aug 13, 2022
Aug 20, 2022
Full Time

We strongly encourage applicants to read the entire announcement before submitting their applications.

The Associate Deputy Commissioner for Operations Support assists the Deputy Commissioner for Operations Support in ensuring the efficient and effective performance for the overall modernization and management of the technology that supports the nation's tax system, for the strategic management of the Service's human capital, sound financial management, operations support to IRS employees, safeguarding identity and records information, and ensuring safety and security for the workforce and critical infrastructure.

The Associate Deputy Commissioner for Operations Support performs the following duties and responsibilities:
  • Assists the Deputy Commissioner for Operations Support in establishing the Operation's Support strategic direction in terms of support to employees and operations programs, technology, mission assurance, human resources management, and budget.
  • Ensures the Deputy Commissioner for Operations Support is informed on all policy matters within his/her scope of responsibility. Assists in the development of policies that impact the operations of the Service, ensures that policy decisions are appropriately translated into directives, and that directives are observed in the letter and spirit throughout the IRS.
  • Assists with the coordination and implementation of IRS actions that support the President's Management Agenda.
  • Works with the Deputy Commissioner for Operations Support by providing executive direction to ensure the development and utilization of effective operations support programs to identify and solve complex issues.
  • Ensures on a Service-wide basis that timely and comprehensive program plans have been developed which represent the most efficient and effective use of resources and ensures program plans are executed efficiently and effectively.
  • Assists the Deputy Commissioner for Operations Support in all matters of delivering support to employees and operations programs, technology, safety and security, human resources management and budget, and the overall policy and direction of the Operations Support programs.
  • Advises the Deputy Commissioner for Operations Support in the development of Servicewide policies to address cross-functional issues and develop joint strategies with other Service officials to ensure consistency of approach and fairness of treatment of taxpayers and employees.
  • Serves as a principal advisor to the Deputy Commissioner for Operations Support on the issues, regulations, and needs relevant to modernizing the tax system; developing and deploying technology; managing the workforce; supporting operations programs; effectively and efficiently using IRS resources, evaluating overall performance; formulating the budget and ensuring the safety and security of IRS assets and employees.
  • Advises the Deputy Commissioner for Operations Support in the design and development of integrated policies, programs, systems, and strategies that effectively provides superior support to operations, as well as the development and implementation of technology solutions and information systems needed to accomplish the mission of Operations Support programs.
  • Represents the Deputy Commissioner for Operations Support in meetings and conferences involving high level officials. Relays instructions from the Deputy Commissioner to his/her Senior Level officials and ensure these officials are fully apprised on the Deputy Commissioner Operations Support's views on various issues.
  • Represents the Deputy Commissioner for Operations Support on sensitive and controversial issues related to programs within his/her scope of responsibility.
  • Ensures that program activities are coordinated with other top level IRS executives to prepare policies, address cross-functional issues, develop strategies, and ensure consistency of approach.

WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at


Conditions of Employment

If selected for this position, you will be required to:
  • Be a U.S. citizen to qualify for this position.
  • Be geographically mobile to accomplish the Service's mission.
  • Complete a one-year probationary period (unless already completed).
  • Certify you have registered with the Selective Service System , if you are a male applicant born after December 31, 1959, or certify you are exempt from having to do so.
  • Complete a Declaration for Federal Employment to determine your suitability for Federal employment.
  • Provide information to successfully complete a background investigation. Applicants must have a successfully adjudicated FBI criminal history record check (fingerprint check) and a NACI or equivalent.
  • Go through a Personal Identity Verification (PIV) process that requires two forms of identification as listed on Form I-9 (; of which one must be a valid state or federal government-issued picture identification. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S. Employees must maintain PIV credential eligibility during their service with the Department of the Treasury.
  • Complete a pre-employment federal income tax verification process.
  • Complete verification of identity and employment eligibility as required by Federal law for all persons hired to work in the United States. The Internal Revenue Service (IRS) participates in e-Verify (Employment Verification) and may provide information from your Form I-9 to the Social Security Administration (SSA) and/or the Department of Homeland Security (DHS) to secure a work authorization. You will receive written instructions and contact information for SSA and DHS if this information cannot be confirmed.
  • File a Confidential Financial Disclosure Report (sf278) within 30 days of appointment and annually.


You must upload your responses to the Executive Core Qualifications (ECQs).

As a basic requirement for entry into the SES, applicants must provide evidence of progressively responsible leadership and supervisory experience indicative of senior executive level management capability and directly related to the skills and abilities outlined under ECQs and Technical Qualifications (TQs) listed below. Typically, experience of this nature will have been gained at or above the GS-15 grade level in the federal service or its equivalent leadership level within state or local government, private sector or non-government organization. As such, your resume should demonstrate you have the knowledge, skills, and abilities to successfully fulfill responsibilities inherent in most SES positions such as:
  • Directing the work of an organizational unit
  • Ensuring the success of one or more specific major programs or projects;
  • Monitoring progress toward strategic organizational goals, evaluating organizational performance and taking action to improve performance; and
  • Supervising the work of other managers and exercising important policy-making, policy determining, or other executive functions.

Failure to meet the basic qualification requirements and address all mandatory ECQs and TQs will result in your application being disqualified.

Current career SES members, former career SES members with reinstatement eligibility, and SES Candidate Development Program graduates who have been certified by OPM do NOT need to address the ECQs, however, are required to address the TQs in the resume.

Executive Core Qualifications (ECQs) : The ECQs were designed to assess executive experience and potential not technical expertise. They measure whether an individual has the broad executive skills needed to succeed in a variety of SES positions. All applicants must submit a written narrative to address the ECQs. Your narrative must address each ECQ separately and should contain at least two examples per ECQ describing your experiences and accomplishments/results. The narrative should be clear, concise, and emphasize your level of responsibilities, scope and complexity of programs managed, program accomplishments, policy initiatives undertaken and the results of your actions. Applicants should not enter "Refer to Resume" to explain your answer. The ECQ narrative must not exceed 10 pages.
  • Leading Change: This core qualification involves the ability to bring about strategic change, both within and outside the organization, to meet organizational goals. Inherent to this ECQ is the ability to establish an organizational vision and to implement it in a continuously changing environment. (Competencies: creativity and innovation, external awareness, flexibility, resilience, strategic thinking, vision)
  • Leading People: This core qualification involves the ability to lead people toward meeting the organizations vision, mission, and goals. Inherent to this ECQ is the ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts. (Competencies: conflict management, leveraging diversity, developing others, team building)
  • Results Driven: This core qualification involves the ability to meet organizational goals and customer expectations. Inherent to this ECQ is the ability to make decisions that produce high quality results by applying technical knowledge, analyzing problems, and calculating risks. (Competencies: accountability, customer service, decisiveness, entrepreneurship, problem solving, technical credibility)
  • Business Acumen: This core qualification involves the ability to manage human, financial, and information resources strategically. (Competencies: financial management, human capital management, technology management)
  • Building Coalitions: This core qualification involves the ability to build coalitions internally and with other Federal agencies, State and local governments, nonprofit and private sector organizations, foreign governments, or international organizations to achieve common goals. (Competencies: partnering, political savvy, influencing/negotiating)

  • Fundamental Competencies: These competencies are the foundation for success in each of the Executive Core Qualifications: Interpersonal Skills, Oral Communication, Continual Learning, Written Communication, Integrity/Honesty, Public Service Motivation. The Fundamental Competencies are crosscutting; and should be addressed over the course of each ECQ narrative.

    Additional information about the SES and ECQs can be found on the Office of Personnel Management (OPM) SES Website . You are strongly encouraged to review OPMs Guide to SES qualifications for specific examples and guidance on writing effective ECQ narrative statements.

    Applicants should follow the Challenge, Context, Action and Result (CCAR) model outlined in the OPM Guide to SES qualifications.
    • Challenge - Describe a specific problem or goal.
    • Context - Describe the individuals and groups you worked with, and/or the environment in which you worked, to address a particular challenge (e.g., clients, co-workers, members of Congress, shrinking budget, low morale).
    • Action - Discuss the specific actions you took to address a challenge.
    • Result - Give specific examples of measures/outcomes that had some impact on the organization. These accomplishments demonstrate the quality and effectiveness of your leadership skills.

    Mandatory Technical Qualifications (TQs):

    In addition to specialized experience, applicants must possess the following technical qualifications that represent the knowledge, skills, and abilities essential to perform the duties and responsibilities of the position. Please provide examples within your resume and explain the complexity of the knowledge possessed and the sensitivity of the issue(s) you handled. Your résumé must show you possess the following TQs:
  • Management Systems- Comprehensive knowledge of management and management systems.
  • Financial Management- Knowledge of financial management.
  • Operational Support- Intensive knowledge of all internal operations (CXO level) policies and procedures and applicable laws, regulations, rules and procedures.
  • Technology Innovations- Knowledge of technology innovations to support business objectives .
  • Human Resources Management- Knowledge of effective human resources management strategies and innovations.
  • To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.


    There is no education requirement for this position.

    Additional information

    • Veterans' preference is not applicable to the Senior Executive Service.
    • Applications MUST be submitted through USAJobs.
    • Submit resume and all other required documents online by 11:59 PM EST of the closing date.
    • Telework eligibility does not guarantee telework; employees must meet and sustain IRS telework eligibility requirements and supervisor's approval to participate in the IRS Telework Program. As a reminder - If you are selected for a position, you are responsible for reporting to your designated POD (location) on the negotiated start date or as directed by your supervisor.