Technology Systems Specialist

GAP Solutions, Inc.
Arlington, VA
Aug 11, 2022
Aug 17, 2022
Full Time
Position Objective:The Technology Systems Specialist supports the work of the Foreign Service Institute's (FSI) School of Language Studies (SLS) Educational Technology Coordinator with a specific focus on SharePoint support for the school. Duties and Responsibilities: Site Collection Administrator (SCA) for all SharePoint tenants within the School. Support Divisions with creating, maintaining and improving SharePoint sites in the OpenNet and external tenants. Help sections clarify SharePoint needs and design decisions. Show sections how to administer, edit, and secure SharePoint sites. Interact with IRM to provision external tenant SharePoint accounts and reset passwords. Work with FSI/EX/Training Management Systems to resolve SharePoint issues requiring higher-level action. Serve as the primary point of contact between the School and SharePoint coordinators in other schools and meets with them regularly to exchange ideas and technical assistance as part of a SharePoint community of practice. Advise divisions on using Office 365 tools to automate business processes including collecting data and soliciting approvals. Guide divisions in transitioning from a document management system based on personal and shared-drives to a document management system based on Office-365 (OneDrive, SharePoint, Groups, and Teams). Track and understand Office 365 and IRM updates, announcements, and known-issues to inform stakeholders of effects on current systems and processes. Advocate for the School's continuing adoption of Office-365, SharePoint, and Teams as dictated by user needs and IRM best practices. Provide School leadership and staff with information and end-user support on IRM-approved remote access solutions. Maintain the main School and Division sections of the FSI Intranet website and assist with maintaining permissions/editing/Phone Books, etc. Coordinate with the Bureau of Global Public Affairs to maintain the School's section of the internet site. Support the development and implementation of the new learning management system (FSiLearn) by advocating for School needs and informing stakeholders of the system's features and processes. Provide technical assistance for issues with the FSiLearn as needed. Assist the Ed Tech Team in the design and implementation of new Tech Portals. Conduct other duties as assigned, including one-off projects and general technical assistance in support of Department, FSI, and School technological initiatives. Basic Qualifications: Bachelor's Degree in Information Technology related field 1 year working in Information Technology related field Proven Proficiency:Knowledge Management Systems Administration (ex: SharePoint) Minimum Qualifications: Bachelor's or Master's Degree in Information Technology or Education Technology / Instructional Technology Related Field preferred Experience: 1 year working in Instructional Technology Role preferred Knowledge management Systems Administration (ex: Microsoft SharePoint) and Educational Delivery Systems / Learning Management Systems Knowledge of: Instructional Technology Hardware and Software To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. GAP Solutions provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job us at You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned. GAP Solutions is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics

Similar jobs