Call Center Specialist

Robert Half Office Team
Hanover, MD
Aug 11, 2022
Aug 17, 2022
Customer Service
Full Time
Description You might be interested in this Customer Service Representative position via Robert Half, in a dynamic, rapidly changing call center. If you are articulate and highly-skilled, you might be the Customer Service Representative we are looking for to build solid customer relationships. This could be the Hanover, Maryland Customer Service Representative position you're looking for, if you're available for a short-term contract / temporary to hire engagement.Your responsibilities- Field and send written business correspondence- Give exceptional customer service in a timely fashion- Manage incoming telephone calls- May support business development and client referral goals by actively cross-selling and referring customers Requirements - Comprehensive knowledge of customer service- Knowledge of complaints- 1+ years of past relevant experience- Strong problem solving and analytical skills- Basic knowledge in computer software programs and office equipment- Comfort and confidence when interacting with internal and external partners and clients/customers- Hands-on knowledge of MS Office Suite- Proven experience going the extra mile to solve complex customer inquiries via extensive research- A consistently positive approach to your work that is rooted in a businesslike professionalism- Ability to communicate verbally and in writing effectively throughout all levels of the company - Familiarity with Customer Relationship Management (CRM) systems, eg ACT!, Illustrator, Highrise, and Insightly- Strong customer service and office administrative skillsIf you derive professional and personal satisfaction from the expert application of customer service on a case-by-case basis, we want to hear from you. Apply today! -Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - even on the go. Download the Robert Half app ( and get 1-tap apply, instant notifications for AI-matched jobs, and more.Questions? Call your local office at 1.888.490.4154. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for US job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit for more information. (C) 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

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