Job Description:What You'll DoPerform on-site support for a government agency with over 100k users located in over 1500 branches.Perform monitoring and troubleshooting of an Avaya Communications Solution using such tools as NetIQ, ticketing, and collaboration solutions.Analyzing system logsInteracting with customer representatives.Interacting with tier 2/3 technicians to determine solutions to issues.Escalations as neededManaging and reporting on ticketsWho You AreCandidate for this role must have:3+ years' experience in a Voice Network Operations Center3+ years' experience in VoIP and SIP technologiesKnowledge of Operating systems, Linux and WindowsKnowledge of the following is preferred:Avaya System/Session Manager, CS1K, Communication Manager (CM), Avaya Contact Center, SIP/DS3s/PRI, NetIQ, Avaya Experience Portal.Experience with CAPRS and/or Remedy ticketing systems a plusEssential Requirements:Must be US CitizenA two year college degree or IT certificationsMust be able to obtain Public Trust Level 1 clearancePrior experience working with government agenciesExcellent writing and communication skillsProficient in the use of desktop applications and collaboration toolsCandidate local to Baltimore MD or Durham NCIn addition to the basic qualifications noted above, we find that individuals who are successful in this role have:Good interpersonal and presentation skills for interacting with team members and clientsGood analytical and problem-solving skillsGood communication skillsLeadership and organizational skillsAbility to work in a team environmentJoining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team - globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.At DXC we have a People First strategy and a Virtual First model. In managing COVID-19, our actions are focused on the health, safety and well-being of our colleagues and their families and our approach is to encourage and support masking, testing and vaccination. The majority of our workforce now works remotely and will continue to do so. We recognize that requirements and availability around masking, testing and vaccination vary by location and we continue to monitor and conform with government regulations and customer requirements specific to each location.If you are an applicant from the United States, Guam, or Puerto RicoDXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. View postings below.We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.Postings linkDisability AccommodationsIf you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.Please note: DXC will respond only to requests for accommodations due to a disability.