IT Field Support Tech - Hanover or Arlington

Employer
Hertz
Location
Hanover, MD
Posted
Aug 12, 2022
Closes
Aug 14, 2022
Ref
624964688
Hours
Full Time
General Responsibilities: Daily Tasks Include: Deliver world-class IT support to onsite and remote users Quickly resolve complex, break/fix issues in person or via telephone Perform installations, replacements, upgrades, and other hardware/software related tasks as needed Setup and monitor high-priority executive meetings utilizing collaboration and AV services Perform regular walkthroughs to provide proactive support to high visible individuals Acts as a resource for IT support, projects, and other initiatives as needed Receive and respond to incoming support requests in a timely manner including off hours Follow set procedures for logging, reporting, and statistically monitoring desktop operations Set reasonable expectations that can be delivered on Provide IT system and software training Technician Designation: The Technician is reserved for the most tenured technicians who specializes in specific Field Technology domains. Additional responsibilities include: Provide recommendations regarding new standards to better support users. Work on special projects and deployments as directed by management. Support and direct the work of others in support of Field Technology they specialize in. Lead upgrades and/or replacement of Field Technology standards they specialize in. Research improvements to Field Technology standards. Provide leadership for questions, concerns, or issues related to Field Technology standards that they specialize in. Travel to support, deploy, and collaborate on Field Technology they specialize in. Mentor and help other Field Technicians with technology, support processes, and services. Participate in Vendor Governance processes for technologies they specialize in. Essential Requirements: Bachelor's degree or equivalent experience 2+ years' direct experience supporting Point of Sale systems 2+ years' experience in desktop hardware, operating systems, smartphones, and printers Proficient with computer hardware repair and can troubleshoot/resolve software and operating system issues. Hands-on troubleshooting experience with the ability to perform under pressure Familiarity with networking / layer 1 Optimizing hardware/software/networking products and configurations as scripted ensuring customer satisfaction. Strong written and oral communication skills Analytical and problem-solving abilities, with keen attention to detail Self-motivated and directed, with the ability to effectively prioritize and execute Organized, detail-oriented, deadline-driven, and able to handle multiple responsibilities in a fast-paced environment Strong customer-service orientation with a focus on customer satisfaction Highest degree of professionalism and integrity Flexibility to be on-call during off hours and weekends Superior time management and organizational skills Possess a wide degree of creativity and latitude Passionate about continuous improvement Working knowledge of: Microsoft Windows 7 and 10 Mac OSx Apple iOS Android OS Microsoft Office 365 PCs, Tablets, Laptops, Printers, MFDs, and various user devices A+, Dell, and Microsoft certifications a plus : At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. Qualified applicants with criminal histories will be considered for employment in a manner consistent with applicable federal, state and local law. Hertz is a drug free workplace. EOE, including disability/veteran