Join Our Team!Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities!JOB DESCRIPTION SUMMARYStrategic Customer Support Representative-Climate ControlAre you seeking an entrepreneurial, empowering workplace that allows you to:* Develop a career track* Leverage your current skills while developing new skills* Work with an incredible team of peopleSunbelt Rentals--the fastest growing rental business in North America--is seeking a Strategic Customer Support Representative-Climate Control. As a Strategic Customer Support Representative-Climate Control, you will serve as the first point of contact for our Pump and Power Strategic Account customers and will support any other request by these customer as they are requested. It will be your priority to understand the customer's needs, provide equipment solutions, negotiate and close the deal (rental or sale) and process the customer' contract. The primary goal of this position is to maximize sales revenue, exceed the expectations of our customers by providing exceptional customer service. Success will be measured by your ability to help support the achievement of the business goals. You share accountability and play an integral role in driving sales, ensuring positive customer experience, achieving operational excellence and maintaining the highest level of customer satisfaction.Position Responsibilities:Learns all technical aspects of equipment, function and appropriate applications to be able to effectively sell Climate Control products and services. This includes customer portal management, understanding the scope of the job and the ability to properly provide a solution for the customer.Answers inbound calls and respond to emails from customers with a focus on building customer relationship and increasing company revenue.Log all calls into Accelerate or other program: contact information, call details, wins, loses, afterhours activity tracking tools.Close sales from inbound inquires and perform outbound telemarketing calls to potential customers by marketing company product lines, and offering value-added services.Determine/understand customer equipment needs through qualifying and needs assessment. Working in a consultative role, provide tailored solutions to meet unique requirements of the customers by presenting key selling points, features and benefits.Provide customers with expert advice on equipment selections, operation and maintenance.Prepare proposals, negotiate contracts with customers for the sale or rental of Climate Control products/services and closes the deal.Persuasively up-selling ancillary drivers by recognizing opportunities and explaining benefits.Secure equipment by checking availability; communicates effectively with the owning Profit Center and schedules delivery and pick up of equipment.Process reservations/orders, administer rental contracts, including on and off rental dates and contract terminations with accuracy and detail.Review strategic account customers open, closed and or cycle billed contracts for accuracy, PO's, rates.Handle customer complaints in a professional manner by resolving problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions to the satisfaction of the customer.Complete all National Rental Account (NRA) transactions including locating equipment, creating rental contracts, setting up delivery of equipment, and updating the portals for each job.Will be required to be on call at least 1 week per month for after hour service and NRA transactions.The Climate Control Support team is open 7 days a week and does require weekend work to be performed.Learn and understand key service related issues with our equipment so you can respond to customer needs by being able to offer trouble shooting solutions over the phone and or identifying a qualified support personnel to include on the call.Requirements:Strong sales skills and customer service focused.Team player.Positive and professional demeanor over the phone.Strong listening, written and verbal communication skills.Excellent organization and follow-up skills with heavy attention to detail required.Ability to effectively work on multiple assignments in the fast-paced environmentEducation & Experience:Two (2+) years of experience in a customer service or project management roleComputer proficiency with MS applications. Wynne experience a plus.Physical Demands:Must be able to bend, squat, crouch and/or reach and lift up to 25 pounds or more, as required by the job. Some Sunbelt jobs may require driving for long periods of time, loading and unloading heavy equipment, performing work in extreme weather conditions including rain, wind or excessive temperatures and/or night and weekend work. All duties must be performed according to Sunbelt's safety policies and guidelines. Reasonable accommodations may be made to comply with ADA/ADAAA.The above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day.Sunbelt Rentals is an Equal Opportunity Employer - Minority/Female/Disabled/Veteran and any other protected groundThe physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws. Sunbelt Rentals is an Equal Opportunity Employer - Minority/Female/Disabled/Veteran and any other protected class.Gear up for an exciting career!If a current Sunbelt Rentals employee has referred you for an employment opportunity please notify them that you are applying for this position. In order for the employee to get a referral bonus they need to contact their regional recruiter.