Project Coordinator - Customer & Technical Support Center (ctsc) Branch Chief

Fairfax, Virginia
$84,842.99 - $141,404.64 Annually
Aug 13, 2022
Aug 20, 2022
Full Time
Job Announcement

Fairfax County boasts a top-notch school system, safe neighborhoods, thousands of acres of parkland, and bustling town centers. County government sits at the heart of this dynamic community of almost 1.2 million residents and seeks employees eager to bring their energy, enthusiasm and skills to serve Fairfax residents and to shape the county's future. Land Development Services (LDS) is the steward of the county's land development and building construction codes and regulations, and its staff members embrace their essential role as "first preventers." Every day, through careful review, permitting and inspection of site and building construction, our staff protect the health, safety, welfare, and environment for those who live in, work in, and visit Fairfax County. Our department also serves as the gateway to much of the county's economic development, reviewing over 30,000 building and site plan submissions, issuing nearly 70,000 building permits, and conducting over 220,000 building and site inspections each year. If you would like to join a creative, collaborative, innovative team doing meaningful work, then LDS is the place for you.

Provides supervision and oversight to a large group of code professionals, related paraprofessionals, and administrative positions that fulfill key functions in the development and enforcement of legislation, codes and ordinances as they apply to land development and building construction. Works u nder the direction of the Director of the Permitting and Code Administration Division.

Specific organizational and functional oversight includes:

  • Permitting oversight: Review and issuance of building, trades, land disturbance, and engineering-based stormwater management permits;
  • Facilitate the submission, review, processing and administration of County addressing;
  • Bonds and agreements;
  • Customer outreach and customer support services;
  • Technical evaluation of certain plan types;
  • Proffer review and coordination
  • Cash proffer calculations and payments
  • Manage the County’s program to evaluate and enforce policies and requirements related to Chapter 2 roads.
Provides leadership, direction and focus to all functions of the Customer and Technical Support Center (CTSC) consistent with LDS's vision, mission, values, the expectations of the Board of Supervisors and the needs of the community. Facilitates close collaboration between CTSC and LDS, partner land development agencies, the County Executive’s office, the Board of Supervisors and Industry stakeholders. Provides high level guidance to the branch in properly enforcing technical and administrative aspects of applicable codes and regulations. Establishes vision, goals, objectives and operational priorities for each organization or function within the branch and promotes their attainment. Oversees customer service functions, ensuring that the customer’s experience is effective and efficient. Champions ongoing process improvements through the analysis of process metrics and key performance indicators. Invests in the training and mentoring of staff within the branch and contributes to a positive team environment. Cultivates and reinforces a safety culture and establishes a safe working environment. Complies with County, LDS and job specific training requirements, including but not limited to emergency management and safety related courses. Continually seeks to expand knowledge through training, mentoring, self-study, or other methods of continuous learning. Clearly communicates safety expectations to employees within work unit. Resolves safety-related matters in a timely manner. In all endeavors, delivers high level of customer service to applicants and their representatives, applying an equity lens in all daily work, to ensure equitable access and support is offered and promoted.

Employment Standards

Any combination of education, experience, and training equivalent to the following:
(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for “Any combination, experience, and training equivalent to”)
Graduation from an accredited four year college or university with a Bachelor's degree in Urban/Regional Planning, Architecture, Landscape Architecture, Engineering, or a related field, and six years of progressively responsible experience in or affiliated with land planning and/or redevelopment.

  • A valid driver's license.
  • DEQ Erosion & Sediment Control Combined Administrator certification - completion of first required training class within 12 months of hire and certification required within 12 months of date of completion of first required class.
  • VDHCD Permit Technician (Required within 12 months of hire)

The appointee to this position will be required to complete a criminal background check, credit check, and driving record check to the satisfaction of the employer.

All newly hired employees are required to be fully vaccinated against COVID-19 (two weeks after the last required dose) as a condition of employment or obtain approval of a medical or religious exemption prior to their start date. Proof of an exemption or vaccination status will be required during the pre-employment onboarding process. New employees who obtain an exemption from the vaccine mandate for medical or sincerely held religious beliefs may be subject to a weekly testing requirement. Vaccinated employees and employees with a medical or religious exemption will complete the attestation online on their first day of employment or shortly thereafter.

  • Five or more years of experience supervising a team
  • Five or more years of experience working directly with local boards, commissions or elected officials
  • Five or more years of experience applying for or processing plans and/or permits through a regulatory agency
  • Five or more years of experience in the land development industry.

Position requires incumbent to be mobile with periods requiring sedentary tasks. Ability to operate computer driven equipment. All duties performed with or without reasonable accommodations.

Panel interview and may include a practical exercise.

The population of Fairfax County is very diverse where 39.8% of residents speak a language other than English at home (Spanish, Asian/Pacific Islander, Indo-European, and others) and we encourage candidates bilingual in English and a foreign language to apply to this opportunity.

Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or status in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. EEO/AA/TTY.

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