Program Manager

Fairfax, Virginia
$84,842.99 - $141,404.64 Annually
Aug 13, 2022
Sep 10, 2022
Full Time
Job Announcement

Works as part of the Public Assistance and Employment Services (PAES) Division oversees critical workforce development services for Fairfax County. Under the direction of the Assistant Division Director for Workforce Development, the Program Manager for the Virginia Department of Social Services (VDSS) and Local Initiatives is responsible for the management of VDSS workforce programs which include the Virginia Initiative for Education & Work (VIEW), Supplemental Nutrition Assistance Program Employment & Training (SNAP E&T), and Bridges to Success. The person will also manage emerging local and regional workforce initiatives in Fairfax County. This position closely collaborates with the program manager in charge of the Workforce Innovations and Opportunity Act (WIOA) and one-stop operations to ensure streamlined and coordinated functions of programs and services.

Researches funding opportunities and writing grant proposals to support various initiatives. Oversees a continuous review of the operation of workforce development programs and ensuring deliverables are of the highest quality. Analyzes data, prepares the program budget, and monitors and manage program expenditures. In addition, the program manager provides direct supervision, support, assessment, and evaluation to the Employment Services Managers (HSW-Vs) by establishing standards for quality work, staff selection, and retention and aiding managers (HSW-Vs) and supervisors in resolving employee discipline and other supervisory-related issues.

Works with other Department of Family Services (DFS) programs and human service agencies to identify and address client and community needs. Serves as employment, training, and workforce development agency representative at the local, state, and national levels and for other PAES division services as needed. Responds to clients, the community, the Board of Supervisors, and other elected officials about concerns and issues regarding services. Performs other related duties in support of the DFS mission, goals, and objectives as needed or assigned.

Illustrative Duties

(The illustrative duties listed in this specification are representative of the class but are not an all inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.)

Provides leadership and oversight of human services programs and/or activities;
Provides managerial direction and guidance to supervisors in the delivery of services in such a manner as to carry out agency goals in accordance with policies and mandates;
Develops and provides oversight of program goals and work plans and assures the quality provision of services;
Leads in the planning, development, implementation and evaluation of program policies and procedures;
Interprets and implements federal, state, county and department policies and procedures;
Ensures quality business practices in program implementation and service delivery;
Provides oversight to evaluation of service delivery and program satisfaction surveys;
Continually evaluates and improves program effectiveness. Seeks and shares information about national, state and local initiatives for application to the program;
Engages community members in identifying issues and seeking solutions through prevention strategies, capacity building, resource development, and partnering;
Establishes and maintains relationships and partnerships with community organizations and other human service agencies;
Develops and maintains knowledge of community needs and assists with the development and delivery of services to meet identified needs;
Interprets the service to the community in order to provide the necessary understanding of client families to other community services and resources and to stimulate the required coordination and development of supportive services in the community;
Manages the program budget to ensure effective use of agency resources to achieve program outcomes;
Develops program outcome measures and the program budget;
Monitors program expenditures and performance measures and recommends adjustments or modifications to assist with achievement of desired outcomes;
Oversees service delivery, budget/expenditures, and evaluation of services funded through grants;
Monitors service delivery, expenditures and outcomes provided through contracted services;
Works in collaboration with other department managers to coordinate program development, agency goals and services designed to meet client and community needs and to ensure quality customer service;
Develops and maintains an appropriately balanced and culturally diverse staff assuring responsiveness to the diversity of the client population and the community;
Plans and implements, in coordination with other managers, a continuing, structured staff development program;
Provides opportunities for staff initiative and development;
Supports and improves ability of program staff to provide services by employing strategies to access needed resources, changing or establishing policies and procedures, and raising issues to senior management for decisions or approvals;
Stays current on the use of technology to improve program management and service delivery.

Required Knowledge Skills and Abilities

(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all inclusive list.)

Ability to plan and direct the activities of a large group of human services professionals;
Ability to work successfully with other managers for strategic planning, to develop common outcome measures, and to share responsibility for achieving goals;
Ability to successfully work with County and School officials and community leaders.
Knowledge of the principles and practices of casework supervision;
Knowledge of current social service trends and methods/approaches to address them;
Knowledge of the principles, methods and problems of organization and management;
Knowledge of business process redesign methodologies;
Knowledge of strategic planning;
Knowledge of budgeting;
Knowledge of contract services management;
Knowledge of human resources management practices;
Knowledge of performance management;
Thorough knowledge of federal, state and county regulations and guidelines relating to the assigned area of specialization and the ability to accurately apply, interpret and administer them;
Ability to solve problems and resolve conflicts;
Ability to develop and implement creative approaches to address needs;
Ability to communicate clearly and concisely, both orally and in writing;
Ability to establish and maintain effective working relationships with a variety of individuals;
Ability to collaborate across organizational boundaries to find common ground with a widening range of stakeholders;
Ability to develop professional networks with individuals and groups, both internal and external to the organization;
Ability to work with a personal computer and multiple software applications;

Employment Standards

Any combination of education, experience, and training equivalent to the following:(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for “Any combination, experience, and training equivalent to”) Graduation from an accredited four-year college or university with a bachelor's degree in social services or human services, or with major course work in a specialty that confers within a community-based service delivery setting (for example, child development and family studies, education, public administration, recreation), or other related field; plus five years of professional experience in the social services, human services, or other community-based service delivery service or setting; two of which included supervising professional staff. A master's degree in an appropriate field may be substituted for one year of the required experience.

The appointee to this position will be required to complete a criminal background check, and a Child Protective Services check to the satisfaction of the employer.
All newly hired employees are required to be fully vaccinated against COVID-19 (two weeks after the last required dose) as a condition of employment or obtain approval of a medical or religious exemption prior to their start date. Proof of an exemption or vaccination status will be required during the pre-employment onboarding process. New employees who obtain an exemption from the vaccine mandate for medical or sincerely held religious beliefs may be subject to a weekly testing requirement. Vaccinated employees and employees with a medical or religious exemption will complete the attestation online on their first day of employment or shortly thereafter.

  • Knowledge and direct experience managing federal, state, and local employment services and workforce grants such as VIEW, SNAPET, and other grants.
  • Experience managing and analyzing data, budgeting, contracting, human resources, grants, and performance measurements.
  • Clear and concise oral and written communication skills.
  • Ability to establish and maintain effective working relationships with various individuals, other government agencies, the community, and elected officials.
  • Ability to read, comprehend, apply, and explain complex policies and procedures.
  • Ability to manage large-scale projects, many employees, and multiple tasks simultaneously and function well under pressure.
  • Ability to develop new initiatives aimed at economic stability and mobility and operationalize them.
  • Ability to work independently and as part of a team.

Ability to input, access, and retrieve information from a computer. Ability to perform repetitive hand, arm, wrist and shoulder movements. Visual acuity to review detailed drawings, plans and documents. Ability to travel to various locations throughout Fairfax County to provide coverage, attend meetings and trainings. All duties performed with or without reasonable accommodations.

Panel interview; may include practical exercise.

The population of Fairfax County is very diverse where 39.8% of residents speak a language other than English at home (Spanish, Asian/Pacific Islander, Indo-European, and others) and we encourage candidates bilingual in English and a foreign language to apply to this opportunity.

Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. EEO/AA/TTY.

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