Works as part of the Target Section of the Personal Property Division. Provides excellent customer service. Plans and conducts on-site inspections of vehicle locations to identify unregistered personal property. Contacts taxpayers via mail or telephone to address discrepancies. Coordinates, plans, and recommends inspection sites. Establishes specific ties to Fairfax County. Determines the appropriate course of action required to bring resolution to vehicles garaged in the county that are not in compliance. Drafts and prepares formal written reports, workpapers, and spreadsheets of inspection cases. Advises taxpayers in the interpretation of state and local tax codes. Initiates statutory assessments and recommend cases for action with delinquent tax collection. Analyzes and adjusts erroneous tax assessments. Assembles statistical, financial, and tax assessment data on request. Responds to taxpayer violations and complaints by phone, correspondence, or visual inspection(s). Establishes and approves new personal property accounts. May be required to testify in court regarding non-compliance issues. May assist in training and/or reviewing the work of other Tax Compliance Specialists. Field surveys conducted to identify out-of-state vehicle plates.Note:
The assigned functional areas for this position are verbal and written customer service in a local tax office, general administrative support, local vehicle tax research, customer service, document review, and data entry.Schedule: The working hours for this position may vary depending on the time of year to accommodate the general public.Employment StandardsMINIMUM QUALIFICATIONS:
Any combination of education, experience, and training equivalent to high school graduation and three years of experience providing administrative support in the assigned functional area(s).NECESSARY SPECIAL REQUIREMENTS:
The appointee to this position will be required to complete a criminal background check and a driving record check to the satisfaction of the employer.PREFERRED QUALIFICATIONS:
- Experience working with personal property tax assessments.
- Knowledge of state and county codes related to vehicle tax assessments.
- Excellent verbal and written communication and interpersonal skills.
- Practical experience using Microsoft Office applications.
- Detail-oriented and capable of resolving issues/concerns in a prompt and professional manner and exercise good professional judgement to make independent decisions.
- Possess strong customer service background and ability to work independently.
- Ability to prioritize and complete assignments on schedule.
- Ability to exercise tact, discretion, initiative, and creativity.
Work is generally sedentary; however, employee may be required to do some walking, standing, bending, and carrying of items less than 5 pounds. All duties with or without reasonable accommodations.SELECTION PROCEDURE:
Panel interview and may include exercise.
The population of Fairfax County is very diverse where 39.8% of residents speak a language other than English at home (Spanish, Asian/Pacific Islander, Indo-European, and others)
and we are committed to providing county services to individuals regardless of English proficiency. Qualified candidates who are bilingual in English and another language are encouraged to apply for this job opportunity.Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.
Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. EEO/AA/TTY.