Sr Network Operations Center Firewall Analyst

Capital One
Glen Allen, Virginia
Aug 12, 2022
Aug 19, 2022
Full Time
Knolls 2 (12036), United States of America, Glen Allen, Virginia

Sr Network Operations Center Firewall Analyst

We're Capital One Technology.

Technology is central to Capital One's goal. Our engineers are creating solutions that are driving the future of banking.

At Capital One, you'll be at a technology company building things. You'll be part of a big group of makers, breakers, doers and disruptors, who love to solve real problems and meet real customer needs. We want you to be curious. We want you to ask "what if?"

We may look like a bank, but we think like a tech company. A different kind of tech company. A tech company that writes its own code, develops its own software, and builds its own products. A tech company that engineers breakthrough customer experiences, bringing simplicity and humanity to banking. A tech company that's making a difference for 65 million customers. A tech company that's changing banking for good.

Join us.

At Capital One, data is at the center of everything we do. When we launched as a startup, we disrupted the credit card industry by individually personalizing every credit card offer using statistical modeling and the relational database, cutting-edge technology in 1988! Fast-forward a few years, and this little innovation and our passion for data has skyrocketed us to a Fortune 125 company and a leader in the world of data-driven decision-making. Developing cutting-edge technology takes the culmination and collaboration of bright, talented people, and forward-thinking leadership. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our Shared Values, come together to make us one of the "100 Best Companies to Work For."

We are actively seeking highly creative and intellectually curious Technology Professionals who are passionate about network security to join our team! This is an opportunity to display knowledge of your craft by ensuring optimal performance and quickly resolving operational issues in our complex, large scale, mission critical network security environment. You will be an integral part in advancing the culture of technical excellence within Capital One, and helping our associates create experiences that will delight millions of customers!

As a Capital One Sr Network Operations Center Security Support Engineer, on any given day you will:
  • Demonstrate strong technical understanding of one or more core network security technologies, including firewalls, load balancer, proxy, NAC, Cyber Protection (DDoS) and basic Cisco networking knowledge .
  • Tenaciously manage network security environment to ensure it is operating at optimal levels through proactive monitoring
  • Drive incident and problem resolution - leveraging strengths of other associates as needed to identify actions which will lead to resolution of operational issues and problems.
  • Consult with other technology support groups, network security engineering, and management as part of problem resolution efforts
  • Demonstrate strong technical understanding of core networking technologies, including routing and switching.

    Successful candidates will possess:
    - Knowledge of how to configure, support, and troubleshoot Palo Alto firewalls
    - Solid understanding of one or more network security technologies (proxy servers, firewalls, or load balancers)
    - Experience troubleshooting one or more network security technologies BlueCoat Proxy, F5 LTM/GTM/APM and Forescout NAC Solution. (Certifications from these vendor solutions are a plus)
    - Palo Alto Networks Certified Network Security Engineer (PCNSE) certification or equivalent knowledge

- Experience in Amazon Web Service Cloud Technology with AWS Certifications
- Experience using network management/monitoring tools and packet captures analysis (Wireshark) to resolve operational issues
- Solid understanding of routing and switching
- Basic knowledge of incident management, problem management, and change management best-practices
- Strong verbal and written communication skills due to the need to communicate extensively with remote team members and vendors
- A bias toward action, along with an internal drive for continuous improvement
- Ability to prioritize, execute tasks, and make sound decisions in high pressure situations
- A passion for teamwork, collaboration, and keen attention to detail
- Strong customer service orientation
- High degree of self-motivation and self-direction
- Ability to work in a fast paced, often changing environment, and find your own path in ambiguous situations
- Experience working with a large geographically distributed network environment.

This position can be located in Richmond, VA, Volo, IL or Plano, TX. Minimal travel (10%) required. This position is an operational role. As such, periodic late night maintenance work and participation in an on-call rotation will be required.

Basic Qualifications

- High School Diploma, GED or equivalent certification

- At least 2 years of experience in a network security infrastructure support role

- At least 2 years of experience working with packet capture tools

- At least 1 years experience configuring, supporting and troubleshooting firewalls

Preferred Qualifications

- Associates degree in Computer Science or Information Technology

- 4+ years of experience in a network security infrastructure support role

- 1+ years of experience in the packet capture tool Wireshark

- Palo Alto Networks Certified Network Security Engineer (PCNSE) certification

- Cisco Certified Network Administrator (CCNA) certification

- F5 LTM/GTM/APM, Bluecoat Proxy, ForeScout NAC certification

- Programming Skills with automation and machine learning in network environment are a plus

- AWS Cloud Technology experience and certifications

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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