The Patient Services Team Lead is responsible for leading a team of approximately 12 staff employees. Provide training, inspiration, and guidance to the team so that each employee has a chance to recognize and develop their potential to the fullest. With guidance from the center manager, help coordinate work schedules, oversee front office operations, and assist in interviewing potential candidates for front office positions. In conjunction with their daily functional area activities, ensuring efficient and effective daily operations. Shift: Monday - Friday Duties & Responsibilities: Greet incoming patients and visitors in a friendly and service oriented manner. Manages, motivates and supports staff to succeed. Be a liaison between the physician(s) and the patients. Register patients, obtain proper insurance and patient information, collect signatures and ensures accuracy and completion of necessary documentation Verifies/ updates changes in patient/physician/insurance to ensure proper billing, and collect co-pays and fees. Guide patients through this sometimes difficult process by kindly talking them through the steps and answering their questions and concerns. Monitors incoming calls answered by staff for tone, telephone etiquette, professionalism and identification. Handles complaints, concerns or issues with the utmost confidence, professionalism and maintains self-control. Communicates with Call Center manager employee related issues, complaints and or problems. Assists with reporting needs in department - ie, incoming call volume per agent and team, abandon and call recovery report. Willingly assists team with daily call duties and other responsibilities when necessary. Relieve staff for vacation and sick-time coverage. Maintains professionalism and confidentiality when dealing with employee related issues. Has the ability to identify individual areas of improvement needed to promote the team. Understands and communicates policy, procedures, updates and revisions to staff. Takes an active role at staff meetings and in-services to promote and improve processes. Provides input on Employee Performance Reviews. Assists in the dissemination and follow-up of insurance participation and contracts - and other newly introduced material. Displays excellent communication skills and telephone etiquette in all situations. Answers incoming calls courteous and professional-identifies self and company. Maintains excellent communication and rapport with referring physicians, patients, clinical site staff and radiologists. Responsible for time card processing and attendance tracking. Manages time effectively and efficiently. Manages daily operation of phone system - troubleshoots when necessary. Maintains accurate data relating to employee suggestions, achievements and rewards. Other duties as assigned. Assist in the implementation and administering of procedures and best practices to streamline processes for center operations. Participate in and/or lead various projects to support center operations and quality patient care #PSS123 Requirements: We're looking for dynamic and knowledgeable leaders with at least 3+ years of experience as a PSR within a radiology center, excellent communication and interpersonal skills, computer skills, a high school diploma, problem solving skills, and the ability to build and maintain a strong team environment. Must be able to type and file accurately. Ability to maintain professional judgment. Must be a self-starter. Ability to interact effectively at all levels. Education & Experience Requirements: The above knowledge, skills and abilities may be demonstrated by a high School Diploma or equivalent. Advanced degree and/or experience in specialty area preferred. Medical terminology and/or Radiology knowledge preferred. Quality Standards Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, patients, visitors, and vendors. Demonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance. Attends regular corporate meetings as requested. Follows OSHA regulations, RadNet and site protocols, policies and procedures. Follows HIPAA, compliance, privacy, safety and confidentiality standards at all times. Practices universal safety precautions. Promotes good public relations on the phone and in person. Adapts and is willing to learn new tasks, methods, and systems. Reports to work regularly as scheduled; consistently punctual with respect to working hours and lunch schedules, and maintains satisfactory personal attendance in accordance with RadNet guidelines. Completes job responsibilities in a quality and timely manner. Physical Demands This position often requires sitting, standing, walking, bending, twisting reaching with hands and arms, using hands and fingers, handling, constant talking, and hearing. Also, must be able to lift over 50 pounds, occasionally. All employees are to assist and participate as members of a lift assistance team (for special accommodation patients or any patient requiring assistance onto a table or equipment placement) to initiate or complete an exam or procedure. Working Environment Representatives work in a medical office setting with low moderate noise level.