L2 Desktop Technician

Elkton, MD
Aug 11, 2022
Aug 14, 2022
Full Time
At eXcell, we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people. We are currently looking for a Level 2 Desktop Technician to support our client in Elkton, MD. This is a 12-month contract and an opportunity to work in a manufacturing environment. The candidate should be able to work Monday through Friday, 8:00 AM to 5:00 PM, with some flexibility for emergencies / off-hours issues. Scope of Activity and Responsibilities: Building, deploying, and supporting Windows-based computers Managing hardware retrieval Printing Support - Managing paper, toner, and device maintenance Hardware and Application / Tool Testing in partnership with Desktop Engineering Providing onsite and remote support for users Documenting all activity and interactions in the ticketing system User and group administration in Active Directory and Office 365 Supporting switching and cabling Supporting Apple mobile devices Desk setup / installation Working predominantly in a windows environment Training will be provided for the apple device support Skills and Qualifications: 2+ years of related work experience in PC break-fix or technical training / equivalent combination of education and experience Solid experience and understanding of IT services and products Able to walk from station to station helping users Preferred Qualifications: A+ Certification desired Proactive, consultative approach to solving issues Able to customize the customer experience for every individual - all communication, instructions, and product knowledge to the level of the individual Relatable and responsible when interacting with any customer on campus or remote Ability to work as both an individual contributor and as part of a team Reliable Enthusiastic about technology and is willing to learn new platforms Full COVID-19 vaccination may be required. W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell (TM) Supports Equal Employment Opportunity** eXcell (TM) , a division of CompuCom(R) Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.