Principal Associate, Learning Program Manager - Commercial

Capital One
Richmond, Virginia
Aug 11, 2022
Sep 10, 2022
Full Time
West Creek 2 (12072), United States of America, Richmond, Virginia

Principal Associate, Learning Program Manager - Commercial

Capital One Commercial Learning & Development team is seeking a Learning Program Manager. As a Learning Program Manager, you'll be part of a team responsible for designing, developing and implementing engaging learning experiences and solutions that will fuel our growth as a Tech company and help our associates develop cutting-edge skills. We are a passionate team that embraces bold ideas, fosters collaboration, challenges the status quo, and inspires personal growth. If you are excited about helping others learn and building engaging experiences, you may be a fit for our team!

In this role, you will be responsible for ensuring our cohort-based learning experiences focused on leadership, culture, and DIB development maintain its high participant scores and best-in-class reputation. You will also execute multiple cohorts with end-to-end project tasks and manage critical stakeholder and external vendor relationships. Additional support of other leadership programs will happen on an adhoc basis.

The ideal candidate has excellent program management skills, leadership curriculum design expertise, facilitation experience, strong attention to detail, and enjoys working autonomously in a fast-paced environment. If you are passionate about empowering associates with the skills to be their best, read on!

Key Responsibilities:
  • Own the program & interface with learners, managers, stakeholders
  • Oversee recurring program activities and design new activities to engage new audiences
  • Grow and scale the program to multiple cohorts per year
  • Expand training curriculum to new modalities and learners by expanding learner personas, learning objectives, and experience maps
  • Create and maintain the curriculum plan and roadmap in partnership with a curriculum lead
  • Create and maintain the syllabus/ learner schedule in partnership with a curriculum lead
  • Ensure scope of deliverables, timelines and budget are met; identify risks and issues and mitigate and / or escalate as needed
  • Forge relationships with key stakeholders to ensure delivery of commitments
  • Identify ways to improve and streamline learner experiences
  • Synthesize training/learner data and feedback and refine curriculum as necessary

The ideal candidate for this role will:
  • Exhibit a proven track record of project management, bringing the ability to quickly put structure in place to manage the work
  • Demonstrated experience of program management in the leadership and DIB space
  • Demonstrate outstanding communication and partnership skills which are essential for interacting and communicating with key stakeholders across all levels to manage, inform, and influence outcomes
  • Demonstrate organizational agility to adapt to changing demands
  • Display strong consulting and collaboration skills

Basic Qualifications:
  • High School Diploma, GED or equivalent certification
  • At least 2 years of Project Management or Program Management experience or a combination of both
  • At least 1 year of client consulting experience
  • At least 1 year of facilitation experience

Preferred Qualifications:
  • Bachelor's, Master's, or MBA degree
  • At least 3 years of Project Management or Program Management experience or a combination of both
  • At least 2 years of client consulting experience
  • At least 1 year of experience working in an Agile environment
  • At least 1 year of experience creating leadership development curriculum
  • PMP, Lean, Agile or Six Sigma certification
  • Experience using learning technologies such as Enterprise LMS, social learning platforms, or online learning content providers

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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