Overview: GDC IT Solutions is currently seeking a Level 3 - Desktop Support Technician in the Hagerstown, MD area. Position Overview: Position Overview This person will be responsible for providing desktop and remote support for various local small/medium business clients. Responsibilities: Install, upgrade, and support Microsoft Windows OS (XP - 10).Install, upgrade, and support Microsoft Office (2003 - 2019).Responsible for software and hardware installation and maintenance.Provide technical support for desktops, laptops, wireless devices, firewalls/routers, printers, monitors, projectors, and peripheral devices.Monitor progress and keep customers informed while providing excellent customer service. Minimum Qualifications: Associate's or Bachelor's Degree in related field.Excellent customer service skills.2+ years of overall IT support experience.1 or more years of recent IT Desktop support experience - installing, upgrading, and managing Microsoft desktop environments and network equipment.Experience with desktop integration to Active Directory.Experience troubleshooting and installing printers.Experience with remote connectivity and mobile devices.Experience with imaging, updating, and patching laptops/desktops. Preferred Experience: Preferred Experience Professional certifications such as A+, Network+, and MCSA What We Do: What We Do: GDC is a full-service IT Staffing and Solutions company specializing in the areas of IT talent placement, application development, multilingual service desk, networking and infrastructure, business intelligence, and project management.Why Work for GDC?Cutting Edge Technology and InnovationCareer Growth OpportunitiesEmployee-Centric EnvironmentComprehensive Benefits PackageHoliday and VacationEqual Opportunity Workplace:GDC is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. All qualified applicants will receive consideration for employment.#IND #DICE Visit our Career Center for the latest employment opportunities. (C) Global Data Consultants, PA USA