Relationship Marketing Coordinator - Maryland

Live! Casino and Hotel Maryland
Hanover, MD
Aug 09, 2022
Aug 16, 2022
Full Time
Overview: Why We Need Your Talents: The Relationship Marketing Coordinator provides a wide range of administrative and specialized project-based support for the Vice President of Casino Relationship Marketing at Maryland LIVE! Casino Hotel. they must have the ability to exercise good judgment in a variety of situations and possess strong written and verbal communication, administrative, and organizational skills. The ability to maintain a realistic balance among multiple priorities is imperative. The Casino Marketing Coordinator must be able to work under pressure, at times, to handle a wide variety of activities and confidential matters with discretion. Prior to beginning employment, all new hires must provide documentation of their final doses of an approved COVID-19 vaccination (J is a single dose only). A booster shot is not required to begin employment. With appropriate documentation, Live! Casino will make reasonable accommodations for a disability or a sincerely-held religious beliefs. Please visit for more information. Responsibilities: Where You'll Make an Impact:Promptly answer telephone calls with appropriate greeting with a friendly and sincere welcome using a positive and clear speaking voice.Portray positive body language as guests are entering high limit areas on the gaming floor.Routinely pull and review with VP of RM reporting from HMS, Dynamics CRM 365,, Accounting Checkbook and other Casino MarketingProvide administrative support to VP of RM; assist with the booking and processing of guest accommodations, hotel reservations, tier benefits and travel arrangements.Answer inquiries, offers suggestions, and provides literature pertaining to gaming machines, tables, outlets, and Live! Rewards benefits.Participate in the operations of RM Events, offsite and onsite.Attend department meetings as needed.Provide an unsurpassed level of service to our VIP players.Communicate all service suggestions to the required Casino host, Security, Beverage, or Gaming employee department.Responsible for keeping the suite arrivals, telemarketing, special event and ticketing lists updatedOrganizes Casino Relationship Marketing materials in an efficient manner.Performs all related duties as assigned by the Vice President of Relationship MarketingSkills to Help You Succeed:High level of accuracy and attention to detailWorking knowledge of Word, Excel, Power Point, Outlook, Loyalty and HMSAbility to communicate clearly and effectively both orally and in writing.Strong intuitive, as demonstrated through ability to plan, organize, and complete work logically and independently.Well developed inter-personal skills.MultitaskingExcellent analytical, problem solving, critical thinking and decision-making skills.Ability to:Perform the manipulation of numbers and basic math calculations.Prepare and deliver formal presentations before public and private concerns.Perceive quality of work, read material, and review documents; receive instructions and hear inquiries from guests, clients or staff.Perceive distress signals and remain vigilant in the event of an emergency. Qualifications: Must-Haves:Education: High School Diploma or GED EquivalentCollege degree in a related field is preferred.Experience: Minimum two (2) years of experience in related function.Hospitality, touring or travel agency experience is preferred.Must be able to obtain and maintain a valid gaming license as determined by the Maryland State Lottery.Physical Requirements:Ability to:Stand for long periods of time without sitting or leaning.Climb, bend, stretch, twist or reach with your body and arms, and work under variable temperatures and noise levels.Use near vision, see details at close range.Frequent standing/walking.Use of stairs and elevators What We Offer: Perks We Offer YouComprehensive health coverage for full-time and part-time Team Members and their eligible dependentsGenerous retirement savings options are available. Free uniformsFree parkingDiscounted mealsService and Attendance bonusesTuition reimbursementDiscounts on hotels, theme parks, travel, and more!Life at Live!24/7 high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.Casino is over 100,000 square feet and requires the ability and energy to move about it with a true sense of urgency!Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.You will work in an environment where smoking is allowed.#indhigh