Indirect Processing Manager

Herndon, Virginia
Aug 11, 2022
Sep 09, 2022
Full Time

The Indirect Processing Manager oversees the department to ensure effective performance. Manage the Indirect Processing Team Leads and the Indirect Lending Processors.


  • Build relationship with automotive dealerships
  • Maintain loan production goals and manage quality control standards
  • Responsible for a high level of employee engagement
  • Supervise Indirect Processing Team Leads and the Indirect Lending Processor Team of up to 25 Processors
  • Interview/hire Teammates when needed and ensures scheduling, training, and work assignment processes are in place
  • Coordinate work schedules and leave requests to ensure adequate coverage of all duties
  • Review and coaching Team by considering work/life balance with remote and office environment
  • Work with the System Admin/Quality Control Manager to ensure the quality and integrity of the indirect loan funding process
  • Ensure loans conform to established regulatory requirements and meets credit union policy requirements
  • Maintain telephone and in-house contact with dealers and/or members to resolve problems, such as mediating member-dealer disputes
  • Maintain complete and current dealer files on hand for review and evaluation by the internal/external auditor
  • Develop and ensure that the Indirect Lending Team follows the credit union's policies and procedures
  • Manage third-party vendor relationships
  • Formulate and maintain Indirect Processing Manual
  • Supervise system tools to track and analyze indirect lending programs
  • Provide reporting, as needed, to Senior Management
  • Perform other duties and responsibilities as assigned by the VP National Director Indirect Lending
  • Remains cognizant of and adheres to NWFCU policies and procedures as well as regulations pertaining to the Bank Secrecy Act (BSA)


  • Bachelor's Degree in related discipline or commensurate experience
  • Minimum 3 years of financial institution experience; two years in an Indirect Lending environment is preferred
  • Minimum 2 years of supervisory experience
  • Ability to perform well in high volume environment
  • High attention to detail and accuracy
  • Working knowledge of management concepts and practices
  • Sound knowledge of auto loan law, rules and regulations
  • Must be available during the hours of 8:00am - 4:30pm Monday through Friday

As a COVID-19 safety measure, our employees must provide vaccination status and follow all safety protocols, which may include testing.

EEO Notice

Northwest Federal Credit Union is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status or any other classification protected by law.

NWFCU complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Department at 703-709-8900 or

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