Principal Associate, Process Manager - Commercial

Capital One
McLean, Virginia
Aug 10, 2022
Sep 08, 2022
Full Time
Center 1 (19052), United States of America, McLean, Virginia

Principal Associate, Process Manager - Commercial

Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Commercial Ops role may be the role for you! You must be within 100 miles driving distance from our Capital One hub locations in Melville, NY, McLean, VA, Richmond, VA or Plano, TX.

The Sustainably Well Managed team is seeking a dynamic Principal Associate who will play a pivotal role within Commercial Client Support. This ~300 person organization plays a critical role in the operational execution and management of Commercial products and services and provides client support throughout the client lifecycle. Within Commercial Client Support, the Sustainably Well Managed team is looking for a new team member to partner in the creation and delivery of well executed standards and controls that improves our risk posture and ensures processes are sustainable, resilient and well managed.

We are seeking a dedicated, disciplined, process professional who excels in a team environment. This person will have excellent communication skills, attention to detail, and can adapt to change quickly. The ability to influence up is key to success in this position. This new member will also have the ability to learn quickly and demonstrate teamwork, within and outside of the immediate team, through their interactions and across a wide range of levels.

Capital One, a Fortune 500 company and one of the nation's top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation's great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company - and a great place to work.

Duties and Responsibilities
  • Ensure both program and operational processes are sustainably well managed through iterative process improvements, issue resolution, documentation and risk mitigation
  • Provide subject matter expertise on Well Managed processes and practices when representing the team in projects and other meetings
  • Develop, maintain and validate process documentation and controls related to all levels of the process hierarchy
  • Own, lead and partner on process improvement initiatives through collaboration and in alignment with desired customer outcomes
  • Identify process gaps and make improvement recommendations
  • Document processes and projects (creating reports, presentations, business cases, and diagrams)
  • Manage projects as assigned with a high degree of autonomy and accountability
  • Demonstrate curiosity and aptitude to learn about the current regulatory environment and internal policies within Commercial Bank and the Enterprise
  • Handle multiple tasks independently to meet deadlines
  • Meet with key stakeholders and business partners to share results, drive changes and gather requirements

  • Proven collaborator
  • Excellent verbal and written communication skills
  • Organized and detail-oriented
  • Service-oriented mentality, with a sense of urgency toward both internal and external customers in resolving issues
  • Self-initiated and motivated
  • Innovative problem solver, able to deal with ambiguity
  • Facilitation, negotiation and team building experience
  • Successful problem solving skills

Work at Home Technology Requirements:
  • A secure home office environment that is free from background noise and distractions
  • A reliable private internet connection that is not supplied by use cellular data (hot spot)
    • Cable or fiber connections are preferred
    • Internet service download speeds must be at least 5 mbps, with 10+ mbps preferred - check your download speed using a speed test. A sample one can be found here . To test your home internet from your personal computer at home, type into the web browser of your personal computer.
    • Sustained ability to maintain latency less than 250 ms in voice calls is required
  • Hard wired connectivity is preferred, any use of wireless connectivity must be Private (non-public) and password protected through WPA2-PSK (AES) encryption. If you have any questions about your encryption, please consult with your internet provider
    • A private network is password protected where you have ownership or line of sight to every device on the network
  • Capital One reserves the right to request proof of internet provider, speed and service package from the associate
  • Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice.

Candidates must live within 100 miles driving distance of one of the hub locations based in Melville, NY, McLean, VA, Richmond, VA or Plano, TX.

Basic Qualifications
  • High School Diploma, GED or equivalent certification
  • At least 2 years of Banking or Finance experience
  • At least 2 years of Operations experience
  • At least 2 years of Process Management experience OR at least 2 years of Project Management experience

Preferred Qualifications
  • Bachelor's Degree or military experience
  • Google Suite experience
  • Lean, Agile, Six Sigma, Business Process Management, or Project Management certification
  • 1+ year of experience in Compliance or Risk Management
  • 3+ years of experience in Process Management  

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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