Junior Admin Assistant

Location
Gaithersburg, MD
Posted
Aug 09, 2022
Closes
Aug 18, 2022
Ref
232575202208
Function
Administrative, Other
Industry
Other
Hours
Full Time
Order Fulfillment Administrator to support the initial roll-outs and move/add/change activity for the broadband enterprise customers. This position is located in Gaithersburg, MD.

Responsibilities:
  • Assists customer with understanding and using the customer Gateway to view installation status. Demonstrates customer service skills and serves as tactical single point of contact for order processing and routine installation activities and issues.
  • Works closely with customers, Program Management, and Installation Managers to oversee and manage customer activities and expectations. Processes orders for broadband service using proprietary ordering system.
  • Updates and modifies existing orders as needed, communicating changes to customer and Installation Management.
  • Works to meet customer installation requirements and resolves site issues to customer's satisfaction. Updates databases, generates reports for customers and management, monitors daily installation calendars and activities. Establishes familiarity with customer databases, specifications, requirements, and restrictions

Basic Requirements
  • Bachelor's degree OR education and experience of relevant work
  • 1 - 3 years of relevant experience

Preferred Qualifications:
  • Ability to forecast needs and possible problems and recommend solutions.
  • Ability to apply theories and techniques and see possible outcomes within own related area.
  • Work with policies, procedures, and principals with few or no precedents.
  • Choose among multiple alternatives with little guidance, and has the ability to solve complex or novel problems.
  • High analytical thinking and minimal supervision.

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Qualified candidates should send their resume AND call Sparks Group for additional details. Please note, resume must include a valid email address in order to be considered. We look forward to discussing your background, your current job search, and your potential career path with Sparks Group!

Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.