Branch Ambassador - Willowcreek

Austin - Willowcreek Br 360 (31360), United States of America, Austin, Texas

Branch Ambassador - Willowcreek

The Reimagined Branch Experience:

Welcome to a new idea in banking. Here at Capital One, we're redefining how people bank. You see, we believe banking should fit our customers' everyday lives - not the other way around. As a Branch Ambassador, you will have the opportunity to use your love of working with people and product knowledge to play a vital role in our customer's banking experience. You will also perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals while adhering to established operational policies and procedures. Equally important is the ability to resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience. We're redefining the typical work experience, too. Our Branch Ambassador team exists to enhance the financial lives of people in the communities we serve. And we're not just looking to fill open positions - we seek outgoing, passionate people who really want to be a part of this whole reimagined banking experience. Don't just take our word for it, check out what our Ambassadors have to say about their experience at Capital One, and learn more about working with our team: https://www.capitalonecareers.com/cafe-home

Here's what we're looking for in you:

• You're friendly and engaging and can connect with customers. Yep, you're a people person - whether you're helping folks with technology challenges, having casual conversation, or simply showing off some of the cool services and products we offer.
  
• You will be able to reduce customer financial anxiety by helping to determine both personal and business financial needs. You'll get to pull in experts that can help guide your customers to their financial destination.
  
• You're aware of the importance of being compliant when working at a bank. You ensure all audit and security policies and procedures are followed in accordance with Bank policy and Federal regulations and are able to achieve Banker Certification and Advanced Banker Certification status and recertify annually.
  
• You're part of the community. You'll work with local businesses, nonprofits and charities to plan events both in and outside of the Branch.
  
• You're naturally curious and like to learn. We'll teach you what Capital One has to offer our customers - products, services and experiences - to help steer them in the right direction toward their financial goals.
  
• You're digitally savvy. You'll showcase what's possible in our physical space and how to easily navigate our mobile and online experience.
  
• You're a team player. You'll work with an energized team of Branch Ambassadors and help inspire your teammates as they inspire you. If you're nodding along and like what you're reading, let's talk.
  

Basic Qualifications:

- High School Diploma, GED, or Equivalent Certification

- At least 1 year of Retail, Sales or Customer Service experience

Preferred Qualifications:

- Associate's degree

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).