Senior/Lead Design Strategist

Capital One
McLean, Virginia
Aug 08, 2022
Sep 03, 2022
Full Time
Center 1 (19052), United States of America, McLean, Virginia

Senior/Lead Design Strategist

The Small Business Design team is a group of passionate human-centered designers and strategic thinkers charged with creating experiences in service of a small business owner's dream, and providing them with financial tools and guidance that feel exclusively created for every moment in their journey.

We collaborate with partners from product, tech, ops, analytics, legal, marketing, and brand teams to bring about a persistent focus on our customers and create elegant, simple products and services that can make a positive impact on the lives of small business owners.

Our design team supports three primary workstreams: acquisitions, digital servicing and associate tools. The Design Strategist is a horizontal role and your day-to-day responsibilities will span all three of these verticals allowing for a great deal of influence and engagement.

Who you are:
  • A builder : You like getting your hands dirty to create great experiences around business intent and customer insights
  • A learner : You thrive on constructive feedback and seek input from stakeholders and teammates early and often
  • A multi-tasker : You can efficiently manage your time, juggle projects and consistently communicate progress with your manager and team
  • A partner : You develop relationships with key product and tech partners to build a customer-first experience
  • A storyteller : You can weave and share compelling narratives around research findings and design concepts
  • An energizer : You gather and integrate feedback, influence stakeholders and create energy for ideas or initiatives
  • An open book : You're comfortable sharing in-progress work with teammates and partners

What you'll do:

We're looking for a human-centered Design Strategist with a strong background in applying creative, analytical, and theoretical knowledge to real-world digital service design challenges. You're a master storyteller with strong communication skills who can engage with stakeholders across job functions and lines of business. You lead and contribute across the product life cycle, with comfort and fluency as a strategist, researcher, and designer in order to uncover insights and drive direction and vision. Fostering connection
  • Champion the small business card vision across partner teams, identifying high-impact business/customer opportunities while showing up as the partners we want to have across product, design, technology, and business stakeholders
  • Plan and implement research strategies and methodologies, conducting primary and secondary user research, leveraging a diverse set of UX research tools
  • Inform the product strategy and roadmap through the synthesis of qualitative user research and quantitative analytics, driving data-driven decision making and aligning with the highest leverage work
  • Ensure the customer and associate-facing experiences set the bar for quality and deliver against our customers' highest needs
  • Embed an omnichannel mindset, thinking holistically about the customer journey and delivering across device and channel touchpoints
  • Review user stories to ensure measurement aligns with user research findings, experience metrics, and business outcomes
  • Apply a Diversity, Inclusion, and Belonging (DIB) lens to every aspect of the work

What you'll bring:
  • Empathy that will empower you to be a customer advocate in our product development processes
  • Strong leadership presence to facilitate collaboration between Design, Product, and Tech
  • Ability to translate user needs and requirements into clear and compelling artifacts
  • Ability to clearly communicate your recommendations to partners and influence the shape of the product using service blueprints, future state maps, user journeys, and more
  • Excellent problem-solving and relationship management skills

Your Design Portfolio:
  • Highlights the impact of research findings and consumer insights into successful design outcomes
  • Reflects ability to facilitate research-related tasks including planning, evaluating, and disseminating findings
  • Showcases end-to-end work on digital product design projects - show aspects of your process from engaging stakeholders, formulating research approach, and ensuring experience recommendations are actionable
  • Gives us a glimpse of what makes you and your skills unique

Basic Qualifications:
  • At least 5 years of experience in design strategy, service design or human-centered design
  • At least 5 years of experience with design thinking tools and methods

Preferred Qualifications:
  • Bachelor's degree from an accredited college or university, or military experience
  • Master's Degree in design or business
  • 7+ years experience in the full range of product design, interaction design and visual design
  • Experience translating research results into actionable recommendations across diverse audiences concisely and effectively
  • Proficiency collaborating with stakeholders and acting as a strategic partner in product decisions
  • A compelling portfolio that demonstrates your past work and its impact
  • Familiarity with a variety of user research methodologies and how to use them effectively
  • Experience with remote testing tools
  • Excellent communication and the ability to influence multiple levels of the organization
  • Experience designing research across devices and platforms, including mobile, tablet, desktop, iOS, Android
  • Desire to work within an ego-free, highly collaborative, and cross- functional team

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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