Director, Product Management, Card Intelligence

Employer
Capital One
Location
McLean, Virginia
Posted
Aug 08, 2022
Closes
Sep 06, 2022
Ref
R131849
Function
Finance
Hours
Full Time
Center 1 (19052), United States of America, McLean, Virginia

Director, Product Management, Card Intelligence

Director, Product Management, Card Intelligence

As a Product Manager on the Card Intelligence team at Capital One, you'll be leading the next wave of disruption at a whole new scale, using the latest in computing and machine learning technologies and operating across billions of customer records to unlock the big opportunities that help people save money, time and frustration in their financial lives. You'll have access to a wide range of challenging business problems, world-class experts in machine learning, and partners and stakeholders with a long track record of building industry-leading solutions. You will have the incredible opportunity to work across our Card business on challenges in fraud, customer servicing, customer management, customer acquisition, customer resiliency, marketing, and transaction intelligence.

We are looking for an innovative product manager with a passion for user-centered design and a deep understanding of the role machine learning can play in solving complex problems and delivering disruptive solutions. This person will be at the forefront of integrating human-centric thinking with data science problem-solving, weaving methods of problem exploration, customer/stakeholder engagement, human+data insight development, and story-telling. You will drive new ways of bringing together data scientists with business and technology partners to unlock new ML opportunities and inspire people to integrate quantitative rigor with human empathy, business sense, and a healthy dose of pragmatism.

In this role, you'll be expected to demonstrate proficiency in four key areas:
  • Human Centered
    • You'll deeply immerse yourself in knowing your internal and/or external customer(s) by employing empathy and design thinking to define broad-scale solutions that provide breakthrough leverage
    • You'll model adaptability by encouraging continuous evolution to product strategy in light of industry trends, emerging solutions, new insights and changing customer and business needs


  • Business Focused
    • You'll deeply learn the financial drivers, externalities, and points of leverage within your domain to identify new products or product enhancements that drive sustainable value for Capital One
    • You'll be promote a culture anchored in data, used to instrument products, validate outcomes, drive insights, and manage the business both tactically and strategically


  • Technology Driven
    • You'll be responsible for fostering a strong agile discipline and inspiring teams to continuously improve delivery evidenced through key agility metrics
    • You'll partner with Technology leaders to influence end-state architecture and drive secure, resilient, performant and scalable technology solutions that solve material customer and business problems
    • You'll govern the responsible and efficient application of technology resources by assessing opportunities for reusing existing solutions, clearly defining minimum viable products, and always building with extensibility in mind


  • Transformational Leadership
    • You'll establish a long-term product portfolio strategy, informed by customer and business needs, and partner with leaders and stakeholders to regularly drive alignment, secure resources and overcome impediments
    • You'll attract, grow, empower, and inspire top product talent as they develop and deliver on their local product strategy in an iterative, outcome-focused and well-managed way


We want you if you are:
  • Intellectually Curious . You're comfortable navigating between the big ideas and executional realities to create an achievable strategic Product Vision. Comfortable with ambiguity, a hunger to learn and a seeker of new challenges.
  • Communicator & Influencer. You're comfortable influencing a group of executives as well as communicating your product vision clearly to your associates and partners. You can be open to different communication styles and listen carefully to diverse sets of ideas.
  • Do-er. You're biased toward action, and are willing to make commitments and trade-offs with other leaders to remove impediments for your team; you are a leader obsessed with delivering valuable in an iterative way focusing in minimum viable product
  • Passionate & Customer Focus . You care about growing others and bringing them together around what's possible. You have a desire and ability to connect with our external or internal customers to fully understand their needs and build long lasting relationships.
  • Learner. You have an appetite to learn new things or new technologies all while exhibiting humbleness when exploring unknown technologies; you will seek for internal solutions before building new
  • Team Player. You enjoy working with diverse people and driving the team toward a common goal. You are also able to coach others and be a mentor in product development.


Basic Qualifications:
  • Bachelor's Degree or military experience
  • At least 7 years of experience in digital product management


Preferred Qualifications:
  • Bachelor's Degree in Computer Science or Engineering
  • MBA or Master's degree
  • 5+ years of experience in Agile product management
  • 5+ years of experience translating business strategy and analysis into consumer facing digital products


At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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