Events & Communications, Principal Associate - Card & Bank Experience Design

Capital One
McLean, Virginia
Aug 06, 2022
Sep 05, 2022
Full Time
Locations: VA - McLean, United States of America, McLean, Virginia

Events & Communications, Principal Associate - Card & Bank Experience Design

About the team:

The Card & Bank Experience Design team at Capital One is at the forefront of enriching our customers' digital and physical experiences. We're passionate about creating seamless customer experiences across credit card products, bank accounts and all other Capital One touchpoints. We champion a thriving environment of collaboration, authenticity and healthy critique where we honor diversity of thought, create a culture of belonging and elevate one another. If you're an innovator and storyteller who embraces an environment where you can experiment, learn and change banking for good, we'd love to hear from you.

About the role:

The Events & Communications role supports events, communications, operations and culture for 250+ Card & Bank Experience Design associates.

Who you are:

Among many other things, you're a talented storyteller who loves bringing ideas and thoughts to life - through both event channels and written communication. This is a role for an innovative individual who wants to create the best associate experiences and holds expertise spanning the world of internal events and communications.

What you'll do:
  • Support the delivery of the events and communications strategy for Card & Bank Experience Design in partnership with team members
  • Lead development of all events and themes, including programming for quarterly All Hands (virtual + onsite), Monthly Business Reviews (MBRs), team celebrations, and the learning and development (L&D) agenda initiatives
  • Lead planning and execution for all events including logistics, audio visual production, internal and external speakers, team swag, budgets, etc.
  • Produce and manage timelines, agendas, run-of-shows, and other artifacts for each event
  • Leverage creative storytelling skills to translate portfolio strategies and executive communications into simple yet compelling narratives
  • Be well-managed: Use email platform to ensure quality communications go out on time; create, manage and maintain calendars; process guides; best practices for all communications and events

How you'll be successful:
  • Execute multiple - and sometimes competing - activities and complex projects from start to finish with minimal direction and adapt to changes with a solution-first approach
  • Navigate ambiguous spaces to identify problems, offer solutions and execute against objectives
  • Routinely make connections across products and programs and offer point of view on opportunities
  • Go beyond what is required and think outside what's been done before
  • Quickly build trusted relationships with stakeholders of all levels
  • Possess outstanding time management and organizational skills
  • Ensure events and communications are viewed through the lens of Diversity, Inclusion and Belonging, including consulting leaders, Enterprise experts, tools and resources as needed

Basic Qualifications
  • At least 3 years of experience managing and leading events
  • At least 1 year of experience in internal communications

Preferred Qualifications:
  • Bachelor's degree in Communications, Marketing or a related discipline
  • 5 years of events management experience with a variety of event types and formats
  • 5 years of internal communications experience with a variety of communications channels
  • At least 1 year of experience planning virtual events
  • At least 1 year of experience in project management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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