Principal Associate, Product Operations

Capital One
McLean, Virginia
Aug 06, 2022
Aug 11, 2022
Full Time
Center 1 (19052), United States of America, McLean, Virginia

Principal Associate, Product Operations

Job Description

Capital One, a Fortune 500 company and one of the nation's top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation's great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company - and a great place to work.

As a Principal Associate in Customer Management Product Operations Strategy, you will be responsible for delivering and maintaining a well-managed ecosystem for the US Card Authorizations platform. You will work with product managers, engineers, and data analysts to ensure the authorizations process is operating as intended. You will manage Authorizations controls and leverage data to ensure those controls are executing correctly.

On any given day you will be:
  • Leveraging your Authorizations expertise to solve complex problems and to consult on new platform initiatives
  • Analyzing reports to ensure existing controls are operating effectively and risks are being mitigated
  • Identifying new failure modes and developing controls to prevent those failures from occurring
  • Building relationships and collaborating with key stakeholders to create new strategies, drive transparency, and deliver business commitments
  • Influencing product design to ensure the authorizations platform is resilient and well-managed
  • Distilling big picture intent into pragmatic requirements and implementation plans

The Successful Candidate:
  • Has a strong bias towards action, trying new things and sometimes failing
  • Helps to solve complex problems and drives actions across the organization
  • Is able to efficiently learn complex processes and apply that knowledge in an effective manner
  • Has Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment.
  • Communicates effectively across multiple levels of an organization
  • Has strong project and process management skills, including the ability to identify end-to-end impacts, create project plans and communicate updates
  • Understands data and is comfortable with working in a technology focused environment

Basic Qualifications:
  • Bachelors Degree or military experience
  • At least 1 year of experience working with analytical, data management or software engineering teams
  • At least 3 years of experience in project or process management

Preferred Qualifications:
  • Bachelors/Masters Degree in Business, Economics, Mathematics, Engineering
  • Process or Project Management certification (Scaled Agile, Lean, PMP)
  • 3+ years of experience in Process management, Product operations, Product delivery or Project Management
  • 3+ years of experience in Strategic planning
  • Knowledge of SQL or Python

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Similar jobs