Concierge / Customer Service Reception

Employer
Woodholme Gardens
Location
Pikesville, MD
Posted
Jul 26, 2022
Closes
Aug 08, 2022
Ref
607044761
Function
Customer Service
Industry
Other
Hours
Full Time
: Are you providing support to someone with Dementia? Our memory care community is designed to support the needs of residents living with the challenges associated with Alzheimer's, memory loss or other forms of dementia. Our care team carefully plans every detail of our memory care environment from individual care plans and purposeful engagement activities to our nicely appointed homelike common spaces. Every effort is made to make residents feel at home. Woodholme Gardens also offers traditional assisted living in Pikesville! Surrounded by beautiful views, Woodholme Gardens residents enjoy a lifestyle full of possibilities while our friendly and relaxed atmosphere makes it easy to meet new friends and fill your day with fun activities. Overview: Hiring Immediately - Full Time & Part Time Customer Service / Concierge / Receptionist As the first point of contact at the community for our customers through telephone or in-person interactions, the Concierge provides exemplary customer service in a friendly and professional manner. Check out our perks!Easily Access Your Schedule: View your schedule, pick-up shifts & request time off anytime, anywhere from the OnShift mobile app. Earn Rewards: Track your progress and earn award points for clocking in & out on time, answering surveys and for other contributions in the community. Provide Feedback: Answer short community surveys and provide feedback about your day - all from your mobile phone. Access Funds: Access your earned, but unpaid wages before payday for just a small transaction fee. Responsibilities: Proactively assist residents, families, visitors, and employees with questions or problems resulting in a positive experience; greet all visitors and answer incoming calls in a professional and respectful manner.Monitor entry area for visitors and guests, greet and directs as necessary, answer incoming telephone calls and resident calls, forward and take messages, receive and send packages for residents, assists with residents who request assistance with mailing letters and packages.Manage the lobby; monitor and ensure desk and lobby are clean and neat; create a comfortable, inviting area; assist the activity director and/or others as necessary in promoting activities with residents in the lobby.Promote and encourage residents to participate in activities.Follow and communicate company policies and procedures. Qualifications: Compassion for and desire to work with seniors!Ability to communicate effectively with residents, families, staff, vendors, and the general public.Strong organizational and follow-up skills, and the ability to manage multiple priorities.Knowledge of word processing, spreadsheets, and email functions.Must be able to pass a criminal background and drug screens.Apply TODAY for this exciting Concierge opportunity!