Wealth Management - Private Bank - Client Service - Communications Associate

JPMorgan Chase Bank, NA
Newark, DE
Jul 27, 2022
Aug 08, 2022
Full Time
JP Morgan is a global leader in financial services, working in collaboration across the globe to deliver the best solutions and advice to meet our clients' needs. We operate in 100 countries, and hold leadership positions across our different lines of businesses. We have an exceptional team of employees who work hard to do the right thing for our clients and the firm. This is why we are the most respected financial institution in the world - and why we can offer you an outstanding career. JP Morgan Private Bank is a global wealth management leader that delivers the highest quality advice, service, capabilities and products to high net worth and ultra-high net worth individuals and families around the world. The Private Bank addresses every facet of wealth management including investment management and brokerage, tax and estate planning, banking and credit, capital raising, and specialty wealth advisory services. The Client Service Group (CSG) is responsible for meeting the day to day service needs of the Private Bank's high net worth and ultra-high net worth client base. Service is delivered through a very high-touch, team-based model with key locations in the US, EMEA, and Asia. Within the Client Service Group, the Communications Team is responsible for all messaging within the Client Service Group to help keep employees informed of day-to-day responsibilities and strategic events. Responsibilities: The Communications Associate (CA) is an organizational change driver whose primary responsibility is managing, analyzing and processing internal, one-way communications for the Client Service Group. The role will report to the US Communications Manager and serves to support the US & LATAM Service Leadership team in achieving the strategic communication/marketing goals for the service organization. Key functions include developing and implementing a robust, strategic communications/marketing/employee readiness agenda. This role will require an ability to deal with complex business challenges, tight deadlines, competing priorities, and interaction with leadership personnel. The role will support day-to-day communications needs, as well as knowledge management and implementation of change management strategies. The ability to multi-task, strong communication and problem-solving skills, and strategic perspective is paramount. Key responsibilities include: Receive internal news and messaging to then identify a critical call to action and/or the most pertinent details to include in a clearly crafted communication/marketing message. Coordinate with multiple stakeholders to draft internal communications for US and LatAm Offshore Client Service population (~800 individuals). This includes daily, weekly, monthly messages, as well as employee newsletters and ad-hoc requests. Work collaboratively with team members on projects and/or initiatives related to strategic events for the Client Service Group. Help drive strategic perspective in correspondence with the change agenda for the practice. Communicate to US and LatAm offshore Client Service population using a variety of marketing and communications methods / tools including email, webcasts, newsletters, infographics, etc. Maintain communications databases using existing framework / tools Required knowledge, skills and abilities: Exceptional verbal and written skills, particularly from a marketing or change management perspective Excellent interpersonal skills required to interact with stakeholders at all levels, with a proven ability to build strong relationships with multiple stakeholders Highly detail-oriented and organized, with a proven ability to manage multiple projects simultaneously Experience coordinating a collaborative effort to drive a common goal Experience understanding and summarizing complex concepts in a manner that is easily understood, highlighting benefits or impact to targeted population Experience in the client support environment preferred, as this role supports a population of client-facing individuals. Ability to maintain a strategic, multi-faceted perspective and "connect the dots" Experience presenting to a multi-dimensional audience Ability to maintain confidentiality when dealing with sensitive topics / issues Positive attitude and easy to work with while delivering on high priority, time sensitive initiatives Adept at using the Microsoft Office suite Experience: 2-3 years communications, marketing, and / or financial experience preferred Bachelor's degree or equivalent experience Advanced proficiency with MS Office suite and Microsoft SharePoint Location: Newark, Delaware; Chicago, Illinois; Houston, Texas; Tempe, ArizonaJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the JP Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.Equal Opportunity Employer/Disability/Veterans