Senior Network Operations Center Manager
Description SAIC is offering the opportunity for a Senior Network Operations Center (NOC) Manager to support our Department of Homeland Security Operation. The NOC Manager will serve as the SAIC lead responsible for all NOC Operations services and collaboration with other service providers in the developing, operating, and maintaining of critical Network monitoring for the Department of Homeland Security (DHS). This position requires leading and engaging teams of people with a diverse set of skills to maintain and develop comprehensive network and security solutions in IT infrastructure, applications, system architecture, enterprise services and a range of program management activities supporting DHS operations. This role will work collaboratively with a Program Management team, Integration and Infrastructure engineers, Cloud Engineers, Security Engineers, Cyber teams and Network Monitoring Managers. In this role you will need to help with solutions around key business needs and goals, leveraging SAIC's capability and industry leading technologies. This position requires a broad and keen understanding of technology and IT delivery services for on premise and cloud based equipment and critical applications. You will manage the performance and activities of network and cybersecurity operations team to maintain 24x7x365 operational availability of critical networks and systems. Serve as the subject matter expert for all NOC activities providing oversight, guidance, training, mentoring, and performance management to team members. Responsibilities include:Manage and operate a 24/7/365 NOC for enterprise network monitoring, incident escalation and responseMonitor system health utilizing Government provided tools, on a 24x7x365 basis; Track and monitor performance of deployed system components, provide status reports daily, and notify the Government of any significant degradation of service.Manage and direct Tier I in maintaining continuous network monitoring and connectivity and all specified service levels for all data, voice, video, and wireless services deliveredDevelop and implement processes and procedures to ensure timely troubleshooting and resolution of incidents and outages in concert with the help desk and SOCProviding situational awareness and reporting on network status, outages, incidents, and trends.Plan and oversee network installation and maintenance activities; maintain approved network configurations; enforce change control procedures, and support root cause analysisCoordinate with the network engineering team on network upgrades/ enhancements and escalated incidentsManage network monitoring tools, alerts, and escalation processes and procedures for multiple classification networks to maximize network performance through ongoing monitoring and troubleshootingAssist in developing, maintaining, and updating, as necessary, the catalog of standard operating and response procedures and protocolsMonitor and collect network load and performance statistics ensuring total visibility and network healthManage distribution and installation of firmware and software patches and ensure that updates to all network devices and software are performed to comply with service levelsSupport procurement of network equipment and software, including specification, receipt, tracking, storing, staging and final equipment dispositionManage the team to configure firewalls, routing, and switching to maximize network efficiency and securityMonitor and ensure that network hardware and software inventories are current and accurateTrack/maintain/renew all licenses and maintenance contractsPlan and implement network security measures and tools, including boundary protection; enforce policies for network and device access, manage access rights and permissionsNOC Managers will support disaster recovery/COOP planning and testing activities as assignedManage/ integrate the services of subcontractors and vendorsInteract with the User community and provided communications for any impacts or issuesManage scheduled and emergency maintenanceCoordinate resources and activities during outages and events through restoration of serviceQualifications Required Qualifications:US Citizen Required; Active TS/SCI security clearance5+ years of leadership experience managing 24x7 NOC teamsBachelor degree in technical fields with 10+ years of prior relevant experience or Master degree in technical field with 8+ years of prior relevant experience; Industry certifications will be considered in augmenting years of experience.Must possess at least one of the following Cybersecurity Certifications: CCNA, CCNP, CCIE, Must possess a IT Infrastructure Library (ITIL) 4 certification and/or willing to achieve the certificationSelf-motivated and focused on delivering outcomes; ability to work independently and collaborate with large and small teamsStrong communication skills, written, verbal, and listening with the ability to clearly articulate solutions and rationale for design decisions.Desired Qualifications a plus: CISSP, CISSP-ISSAP, CISSP-ISSEP, GIAC, SSCP, Security+ (or equivalentCovid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.