Customer Service Associate

6 days left

Kelly Services
Gaithersburg, MD
Jul 28, 2022
Aug 14, 2022
Customer Service
Full Time
**AWESOME DIRECT HIRE OPPORTUNITY KELLY SERVICES IS LOOKING FOR SOMEONE WHO WOULD BE A GREAT ASSET FOR ONE OF OUR CUSTOMER IN GAITHERSBURG, MD WHO ARE IN NEED FOR A CUSTOMER SERVICE ASSOCIATE! Required Qualifications: Outstanding customer service skills. Excellent communication skills. High school or better in Accounting, MS Office, MS Excel, MS Outlook. Experience with ERP system. Job Description: (Attach, or provide top 3 skills/daily responsibilities, where does it fit in the organization?) Point of contact for both customers and sales reps. Order entry in ERP system through fulfillment. Communicate daily via phone & email. Order assistance and product info, incl pricing & availability. Interact & work closely with other depts locally & globally to coordinate the movement of products & shipments. Enhanced customer service experience. Process orders and research. Process credit card orders. Retrieve and process orders from customer portals. Manage order related freight carrier notifications. Receive Pos & review for accuracy/completeness. Identify discrepancies & resolve or escalate issues as needed. Review & accurately apply freight, sales tax, Inco terms, discounts, lead time & adjusts inventory. Generate Open Order Reports daily. Research & follow up daily on orders held within ERP/SAP for sample or regular orders. Handle W-9 requests. Starting salary is between $17.50-$26.50 Schedule: Monday-Friday 8am-5pm. APPLY TODAY FOR THIS GREAT OPPORTUNITY! You should know:** Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.**Why Kelly** **(R)** **?**As a worker today, it's up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what's next is what we're all about. We know what's going on in the evolving world of work-just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.**About Kelly** **(R)**At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.