Help Desk Specialist, Tier 1

OBXtek Inc.
Alexandria, VA
Jul 29, 2022
Aug 08, 2022
Full Time
Responsibilities: OBXtek is currently staffing for a Help Desk Specialist to work remotely. The tasks will involve the following:* Tier 1 position taking incoming calls from Vendor Support Center contract holders. This is a mid-volume contact center open Monday - Friday 9:00am - 5:30pm (5500 calls per month). Primary role is supporting the Schedules Input Program (SIP), a proprietary software application used by GSA contract holders to upload their price list onto the GSA Advantage website. * Supporting other internal applications such as FAS Sales Reporting, PO Portal, GSA Advantage and GSA e-Buy. Having great customer service skills and the ability to professionally handle customers is the primary skill set. * Must have good usable knowledge of MS Office. This is a work from home position. * All training will take place using Google Meet as a webinar tool. Must have high speed internet, land line phone at home and a headset. Qualifications: * Must be a US Citizen and CLEARABLE this will include a very extensive background check including criminal and credit going back fifteen years or to eighteenth birthday; whichever is first. * 1-2 years relevant experience in help desk support* Must be able to stay on work task while working remote* Tier one phone support with an excellent phone demeanor * Team player * Strong Interpersonal skills* Strong verbal and written communication skills* Computer knowledge (equivalent to A+ certification)* Ability to work in a highly visible and high pressure environment * Proficient in MS Office support * Need to demonstrate job stability and be extremely presentable at all times * Efficient with typing and speaking to users at the same time* Multitask and setting priority to ticket status* Skilled at using a help desk ticketing system Education:* Some college courses relevant to experience, can be substituted for more work experience. Security Clearance: Public Trust Company Information: COVID Policy: Prospective and/or new employees will be required to adhere with OBXtek's vaccination policy. Employees working onsite at a customer location must comply with customer vaccination requirements which may include any or all the following: social distancing, masks, mandatory statements regarding one's vaccination status and mandatory testing. Headquartered in McLean, Virginia and founded in 2009, OBXtek is a fast-growing leader in the government contracting field. Our mission is Our People Our Reputation. Our people are trained professionals who enhance our customers' knowledge and innovation using technology, collaboration, and education. We offer a robust suite of benefits including comprehensive medical, dental and vision plans, Flexible Spending Accounts, matching 401K, paid time off, tuition reimbursement plans and much more. As a prime contractor for 93% of our current work, OBXtek pairs lessons learned across disciplines with industry standard quality practices such as CMMI-Dev Level III, ITIL, 6Sigma, PMI, and ISO. Our rapid growth has been recognized by INC500, the Washington Business Journal, and Washington Technology magazine. OBXtek is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, age, national origin, gender identity, disability, veteran status, sexual orientation or any other classification protected by federal, state or local law.

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