Customer Care Representative

Kelly Services
Sparks Glencoe, MD
Jul 29, 2022
Aug 08, 2022
Accountant, IT
Full Time
Job duties:Provide service to customers via telephone regarding first level Web Support, Fuel Card, Vehicle Ordering, and Insurance Cards (US) inquiries, Process entry level FNOL (accident - First Notice Of Loss)+ Handle calls in an efficient manner, minimizing driver/client time to resolve issues+ Strive for first call resolution+ Exhibit applicable empathy during each call, to ensure a superior customer experience+ Assess caller's needs, clarify information, research any issue, and provide solutions and /or alternatives+ Meet personal/team qualitative and quantitative targets+ Work effectively in a team environment, and when needed - provide back-up support for administrative tasks+ Background experience working in a Call Center, Customer Service and Data Entry is helpful.100% REMOTE Pay rate: $16.50/hour with weekly pay on Friday's**You should know:** Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.**Why Kelly** **(R)** **?**As a worker today, it's up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what's next is what we're all about. We know what's going on in the evolving world of work-just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.**About Kelly** **(R)**At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

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