Call Center Specialist

Robert Half Office Team
Middle River, MD
Jul 29, 2022
Aug 08, 2022
Customer Service
Full Time
Description You might be interested in this Customer Service Representative position via Robert Half in the Energy/Natural Resources field, if you like the idea of working in a dynamic, rapidly changing call center. You might be the articulate, highly-skilled Customer Service Representative we're looking for, if you love building solid customer relationships. This Customer Service Representative job is long-term contract / temporary to hire, and located in Middle River, Maryland.Major responsibilities- Through your success in the role, you will support business development and client referral goals by actively cross-selling and referring customers- Manage incoming telephone calls- Retrieve and oversee the sending of written business communications- Deliver outstanding, friendly customer service in a timely fashion Requirements - Comfort and confidence when interacting with internal and external partners and clients/customers- 2+ years' experience of demonstrated performance in a goal-driven & customer-focused environment preferred- Customer service and office administrative skills- Enthusiastic attitude and an engaging businesslike approach - Solid understanding of Customer Relationship Management (CRM) systems, eg ACT!, Illustrator, Highrise, and Insightly- Proven experience going the extra mile to solve complex customer inquiries via extensive research- Demonstrated knowledge of Microsoft Word- Filing experience required- Adeptness in call centers- Deep understanding of alphanumeric data entry- Practical knowledge of records maintenance- Experience with customer service- General familiarity with Microsoft Dynamics CRM- Solid understanding of customer service experience- Microsoft Excel experience- Sound written and verbal communication skills- Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity- Proven ability to navigate multiple computer systems, applications, and utilize search tools to find informationWe are looking for a service 'champion' who knows how to go the extra mile for individual customers and strives to deliver personalized, quality service in every interaction. If this aligns with your experience or career goals, don't hesitate to contact us today -Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - even on the go. Download the Robert Half app ( and get 1-tap apply, instant notifications for AI-matched jobs, and more.Questions? Call your local office at 1.888.490.4154. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for US job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit for more information. (C) 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .