Help Desk Analyst

Global Data Consultants
Carlisle, PA
Jul 23, 2022
Aug 08, 2022
Full Time
Overview: GDC IT Solutions is currently recruiting for a Help Desk Analyst in the Carlisle, PA area. Position Overview: Position Overview In a primarily call center type environment, answer all incoming phone calls to the IT Service Desk while providing world class customer service. Troubleshoot tier 1 level IT issues, document all issues in ServiceNow ticketing system. Identify and escalate issues to appropriate tier and teams. Create tier 1 technical documentation. Responsibilities: Provide world class customer service in all interactionsServes as the first contact for internal company IT user support.Assists users with tier 1 hardware and software problems and questions.Keep management informed of Help Desk ticket trends.Collectively work user logged tickets in accordance with departmental guidelines.Provide desk side support for local usersBi-monthly after-hours on-call rotation (high priorities only) Minimum Qualifications: Customer Service 1st mindsetSuperior written and verbal communication skillsTop quality professionalismLogically and technically mindedPC and Mac troubleshooting skillsProblem-solving and analytical skillsAbility to follow direction Preferred Experience: Preferred ExperienceExperience in a Customer Service environment1 year experience in an IT position or internship; preferredFormal IT Training; preferred What We Do: What We Do: GDC is a full-service IT Staffing and Solutions company specializing in the areas of IT talent placement, application development, multilingual service desk, networking and infrastructure, business intelligence, and project management.#INDWhy Work for GDC?Cutting Edge Technology and InnovationCareer Growth OpportunitiesEmployee-Centric EnvironmentComprehensive Benefits PackageHoliday and VacationEqual Opportunity Workplace:GDC is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. All qualified applicants will receive consideration for employment. Visit our Career Center for the latest employment opportunities. (C) Global Data Consultants, PA USA