Customer Success Manager

Employer
Learning Without Tears
Location
Gaithersburg, MD
Posted
Jul 30, 2022
Closes
Aug 08, 2022
Ref
611377326
Industry
Other
Hours
Full Time
About Learning Without Tears (LWT): We are an ever-growing, family owned company striving to provide the best education products, training, and materials for educators and children. Innovation and collaboration fuel us every day. We live our passion of helping children learn and grow. Join our driven, dynamic team as we embrace change, excellence, and simplicity to make a difference in educators' and children's lives. LWT believes in diversity, equity & inclusion, and strives to create a culture of community & belonging. Our employees bring a variety of experiences and perspectives that fuel our passion and innovation and drive our mission.About Customer Success: We believe that Customer Success is about understanding your customers desired outcomes and working with them to ensure they maximize the value of their partnership with us. As a Customer Success Manager, you are an integral part of the customer's journey and drive their onboarding, nurturing, expansion, and renewal strategies. The goal is to not only retain the customer but to always look for opportunities to strengthen the relationship and expand the use of our solutions. We are looking for people that are fun, proactive, passionate about helping customers, and truly enjoy building lasting partnerships. The ideal individual will continuously work to surpass their customer's expectations and loves to ensure their customers are successful.The Customer Success Manager is responsible for managing relationships with schools and districts that are using Learning Without Tears (LWT) products, materials and services to ensure their desired outcomes are achieved and they are educated on best practices, renew, and expand their recurring revenue. Available Territories include: West and Mid-Atlantic/SouthWhat You'll Be Doing:Develop action oriented annual and multi-year strategic account plans and manage their successful execution and implementation.Cultivate and strengthen relationships with assigned accounts to ensure successful renewable business.Anticipate customer needs and adapt strategic plans in order to achieve mutually beneficial long-term objectives and goals.Successfully manage and demonstrate ownership of all aspects of assigned accounts.Meet and exceed assigned targets for renewals, sales expansion opportunities, and strategic objectives associated with portfolio of accounts.Proactively collaborate with Sales team counterpart to expand revenue, improve retention, and achieve shared territory goal.Research, analyze, develop, and recommend processes and procedures to improve the customer's overall experience.Document client benchmarks and success stories.Demonstrate a mastery of LWT's products and understand the K-12 education competitive landscape.Your Experience & Qualifications:B.A. or BS in education, business, or other related fields. 5+ years' experience in education and/or a customer success role at a SaaS Education company; including 2+ years of successful product/solution implementation.Demonstrated success building senior level relationships and managing large, complex projects.Established leadership experience, excellent presentation skills, and ability to lead others to consensus.Excellent organizational skills with the ability to handle multiple projects at once while completing quality work on a timely basis in a fast paced, goal-oriented work environment.Excellent planning, organizational, analytical, prioritization, and detail-oriented skills.Ability to operate in a highly efficient manner by multitasking in a fast paced, goal-oriented environment. Strong passion for exceeding customer expectations.Proven track record of meeting/exceeding goals and targets.Excellent interpersonal, written and verbal communication skills.Experience working in a SaaS environment is preferred.Ability to travel 10%-25% of working time.Why Learning Without Tears:Check out even more reasons why Learning Without Tears is a great place to work. Competitive benefits including medical, prescription, dental, vision, short and long-term disability, life insurance, paid family leave, pet insurance, standing desks, flexible scheduling, and more!Fun happens with company picnics, health and wellness fairs, Turkey Fry, Yankee swap, pizza and happy hour Fridays, milestone and birthday celebrations, and random surprises! Apply now at https://www.lwtears.com/join-our-teamLearning Without Tears is an Equal Opportunity and Affirmative Action Employer.

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