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Team Member Experience Manager - REMOTE

Employer
Service Coordination, Inc.
Location
Frederick, MD
Closing date
Aug 11, 2022

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Industry
Other
Function
Management, Program Manager
Hours
Full Time
Career Level
Experienced (Non-Manager)
Job Title: Team Member Experience Manager FLSA Status: Exempt Reports to: Team Member Experience Director Employment Status: Full Time This is a remote position. Qualified candidates will live in the DC/MD/VA area. Job Summary: The Team Member Experience Manager is an essential leader who manages various facets in the People and Culture Department, leading and directing routine functions; including but not limited to; retention, engagement, recognition, performance management, employee relations, onboarding, offboarding, organizational design, workforce planning, and compliance. The Team Member Experience Manager will participate in shared leadership and Team Member Experience committee work, utilizing data analytics to support retention and engagement efforts across SCI. Essential Duties: People Strategy Contribute to the development and implementation of People and Culture's strategies while maintaining alignment to Service Coordination's overall strategic direction Work collaboratively with SCI's leadership to create a culture of person centeredness that starts with and extends from the people receiving our services and includes the professional staff providing or otherwise supporting the provision of services Employee Relations Manage and resolve complex employee relations issues Conduct effective, thorough, and objective investigations when needed Counsel employees and proactively facilitate conflict resolution between employees, escalating issues as appropriate Maintain in-depth knowledge of employment law matters related to day-to-day management of employees, reducing legal risks, and ensuring regulatory compliance Consult with external employment law attorneys as needed/required Provide People and Culture policy guidance and interpretation Engagement, Development & Retention Partner with leaders to improve and execute the organizations' People and Culture strategy particularly as it relates to current and future retention and engagement needs Design and manage change management and communications plans Collaborate with Talent Development team to identify training needs Analyze trends and metrics in partnership with the People and Culture team to develop solutions, programs, and policies Facilitate talent reviews and drive Team Member development with leaders Provide guidance and input on organizational design, workforce planning, talent management and succession planning Leverage metrics and insights to inform recommendations on people practices Deliver insights and reports to leadership as needed Draft and edit job descriptions, advise on compensation, and collaborate with talent acquisition and hiring managers on interviewing and advising on selection Coaching & Consulting Conduct regular, pro-active meetings with team members and leaders to develop, assess, and anticipate People and Culture related needs Provide consultative guidance and support to the business on People and Culture practices Provide day-to-day performance management guidance to management (eg, coaching, counseling, career development, performance improvement) Help manage the performance management and compensation planning Project Lead Lead and support the alignment of business initiatives with Team Members leadership for key strategic People and Culture projects Co-facilitate the Team Member Experience committee HR Expertise Establish leadership presence, credibility, and trustworthiness across Service Coordination Partner with the People and Culture team to deliver solutions and to coach and mentor Team Member Experience Specialists Maintain strict confidentiality and adhere to a high standard of professional conduct Keep pulse on HR and industry trends Supervisory Responsibilities: Manages the Team Member Experience Specialist(s) Recruits, interviews, and hires Team Member Experience staff In addition to process accountability, mentor team members to ensure professional development, leadership growth and succession planning Provides constructive and timely performance evaluations for Team Member Experience staff Required Competencies: Problem solving: Using a solution-based approach, identify options and workable solutions Learning Strategies: Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things Judgment and Decision Making: Considering the relative costs and benefits of potential actions to choose the most appropriate one Speaking: Talking to others to convey information effectively Active Learning: Understanding the implications of new information for both current and future problem-solving and decision-making Achievement: Striving to accomplish high goals or standards Time Management: Identifying and establishing priorities Initiative: Taking action without being told to do so Trustworthiness: Securing the confidence of others through consistent words and actions Respect for others: Working to understand and empathize with the position of others Interpersonal communication: Interacting effectively with others to convey thoughts and ideas Building Relationships: Establishing and maintaining positive rapport with others Service Orientation: Responding to others in a timely manner to satisfy their needs Teamwork: Working cooperatively with others to accomplish goals or objectives Dependability: Reliably following through on commitments made to others Flexibility: Willingness to take alternative actions given appropriate justification Detail Orientation: Attending to all steps and follow-ups necessary to accomplish a task Professionalism: Conducting oneself with high standards and integrity, maintaining confidential information Planning: Looking forward in addressing tasks to anticipate steps and contingencies Stress Tolerance: Maintaining stable performance under the pressures of work or life Work Attitude: Approaching work with a positive "can do" mindset Education: Bachelor's degree in Human Resources, Psychology, Business Management/Administration, or related field required. Master's degree preferred SHRM or PHR/SPHR certification preferred Experience: Minimum 8 years of relevant People and Culture business partnering and Team Member relations experience Minimum 3 years of supervisory experience, 5 years preferred Hands-on experience and working knowledge across multiple People and Culture disciplines, including compensation practices, organizational design, Team Member relations, diversity, performance management, and federal and state employment laws Extensive experience resolving complex Team Member relations issues Excellent communication (written and verbal) and interpersonal skills Seasoned consulting skills and advanced negotiator with all levels of the organization. Strong business acumen and ability to link best practice solutions to positive outcomes Change Management and communication expert Detailed understanding of organizational design and workforce planning Ability to develop thorough talent planning and management solutions Advanced understanding of employee engagement and retention strategies Collaborative business partner Ability to exercise a high degree of professionalism and diplomacy in interactions with all levels of the organization Excellent judgment and self-awareness Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Generally, presents standard office environment. Must be able to use telephone and computer on a regular basis. While performing the duties of this job, the employee is regularly required to sit, stand, and walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision. The employee must occasionally lift and/or move up to 10-25 pounds. #INDSCIL

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