Customer Service Representative

Employer
Fidelity Power Systems
Location
Seaford, DE
Posted
Aug 05, 2022
Closes
Aug 11, 2022
Ref
618906568
Function
Customer Service
Industry
Other
Hours
Full Time
Calling all customer service professionals! Are you - Someone that consistently delivers world-class customer service? - Able to work in a fast paced service environment, with strong attention to detail, while remaining customer focused? If so - YOU could be who we're looking for! Fidelity Power Systems is one of the nation's largest Kohler distributor and services provider in the mid-Atlantic region. We offer commercial, industrial as well as residential emergency power systems including standby generators, paralleling switch gear, and automatic transfer switches. As a result of continued growth and success, we are looking for a Customer Service Representative to join our Seaford, DE team! Responsibilities: *The ability to work independently in a small office with limited on site personnel working with you daily. *Answer inbound calls, greeting all customers courteously, determining their needs and serve as a customer service point of contact *Gather required service work order information: Customer information such as company name, contact name, address, and phone number; Equipment/unit information; Requested repair, complaint, and/or failure. Gather details such as operating conditions at the time the complaint/failure occurred *Verify and maintain accurate customer files *General office duties: filing, incoming and outgoing mail, order office supplies *The ability to operate a forklift for as required to handle shop supplies and service material. The ability to lift occasionally up to 60lbs *The ability to keep and maintain an accurate inventory. *Demonstrate a positive attitude and a high level of personal credibility and integrity with customers, management, and co-workers *Attend and participate in all meetings, trainings, and activities as required *Adhere to all company policies and departmental procedures and rules

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