Customer Service Representative

Fidelity Power Systems
Seaford, DE
Aug 05, 2022
Aug 11, 2022
Customer Service
Full Time
Calling all customer service professionals! Are you - Someone that consistently delivers world-class customer service? - Able to work in a fast paced service environment, with strong attention to detail, while remaining customer focused? If so - YOU could be who we're looking for! Fidelity Power Systems is one of the nation's largest Kohler distributor and services provider in the mid-Atlantic region. We offer commercial, industrial as well as residential emergency power systems including standby generators, paralleling switch gear, and automatic transfer switches. As a result of continued growth and success, we are looking for a Customer Service Representative to join our Seaford, DE team! Responsibilities: *The ability to work independently in a small office with limited on site personnel working with you daily. *Answer inbound calls, greeting all customers courteously, determining their needs and serve as a customer service point of contact *Gather required service work order information: Customer information such as company name, contact name, address, and phone number; Equipment/unit information; Requested repair, complaint, and/or failure. Gather details such as operating conditions at the time the complaint/failure occurred *Verify and maintain accurate customer files *General office duties: filing, incoming and outgoing mail, order office supplies *The ability to operate a forklift for as required to handle shop supplies and service material. The ability to lift occasionally up to 60lbs *The ability to keep and maintain an accurate inventory. *Demonstrate a positive attitude and a high level of personal credibility and integrity with customers, management, and co-workers *Attend and participate in all meetings, trainings, and activities as required *Adhere to all company policies and departmental procedures and rules

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