Administrative Assistant Iii

Fairfax, Virginia
$41,253.89 - $68,755.86 Annually
Aug 06, 2022
Aug 13, 2022
Full Time
Job Announcement

This call center representative supports the Public Assistance and Employment Services Division, acting as an integral part of the Agency Call Center team.

The Department of Family Services (DFS) offers a wide range of community programs and services for Fairfax County residents designed to promote self-sufficiency, to protect the vulnerable, and to provide community education. The Public Assistance and Employment Services Division is seeking customer service representatives for the main DFS Call Center who enjoy interacting with the public, handling challenging situations and working in a fast-paced environment. Serves as a member of the team that is the first point of telephone contact with the public for DFS. Assists callers by providing general information, assess the reason for their call and route them to the appropriate services within DFS or the community consistently provide accurate and timely information in a courteous, friendly manner; navigate through a variety of computer applications for the purpose of screening and tracking customer activities; and develop and maintain effective working relationships with agency and county staff.

Note: The assigned functional areas of this position are customer service and general office administration.

This job announcement may be used to fill multiple full-time Administrative Assistant III positions.

Employment Standards

Any combination of education, experience and training equivalent to high school graduation and two years of experience providing administrative support in the assigned functional area(s).


The appointee to the position must satisfactorily complete a criminal background check and a Child Protective Services check.

All newly hired employees are required to be fully vaccinated against COVID-19 (two weeks after the last required dose) as a condition of employment or obtain approval of a medical or religious exemption prior to their start date. Proof of an exemption or vaccination status will be required during the pre-employment onboarding process. New employees who obtain an exemption from the vaccine mandate for medical or sincerely held religious beliefs may be subject to a weekly testing requirement. Vaccinated employees and employees with a medical or religious exemption will complete the attestation online on their first day of employment or shortly thereafter.

  • Previous Call Center experience.
  • Prior Customer Service Experience

Work is generally sedentary and is performed in a normal office environment. Ability to communicate clearly and effectively with a variety of individuals. Ability to use automated technology. All duties are performed with or without reasonable accommodation.

Panel interview, may include a practical exercise.

The population of Fairfax County is very diverse where 39.8% of residents speak a language other than English at home (Spanish, Asian/Pacific Islander, Indo-European, and others) and we encourage candidates bilingual in English and a foreign language to apply to this opportunity.

Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. EEO/AA/TTY.

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