Card Operations Technical Systems Administrator

Location
Herndon, Virginia
Posted
Aug 05, 2022
Closes
Sep 04, 2022
Ref
2096
Hours
Full Time
Overview

The Card Operations Technical Systems Administrator will be responsible for improving the performance and overseeing the maintenance of the Credit Union's card operations systems. These systems include but not limited to, credit card module, credit and debit processor/switch, card networks, ATM hosting systems, instant issue systems, rewards providers and must able to trouble-shoot propose solutions for issues related to other ancillary vendors and systems that support files, reports and card/ATM related GLs.

Responsibilities

  • Gather and analyze data in support of systems management, maintenance and performance; testing and implementing enhancements/innovations and assigned projects, periodic releases
  • Review data and identify trends using Excel and Tableau in order to achieve specific credit union objectives to reduce fraud, increase usability, increase communication, etc.
  • Maintain and test and production systems; updating documents and applicable job aids
  • Manage vendors and perform required monthly business reporting and quarterly brand reporting
  • Responsible for acting as the liaison between Retail, BAA, BI, Information Technology and the end users to resolve performance issues and improvement requests.
  • Perform as Product Manager for third-party vendors and update the Credit Union's vendor management system as it relates to Card Operations.
  • Create job aids and conduct system for newly hired staff members
  • Daily interaction with all areas of the department to identify and troubleshoot any issues
  • Perform other duties as assigned
  • Remains cognizant of and adheres to NWFCU policies and procedures as well as regulations pertaining to the Bank Secrecy Act (BSA)

Qualifications

  • High School diploma or equivalent
  • Minimum of 3 years of experience in Card Operations or related financial services field
  • Experience analyzing data to identify trends using MS Excel; experience with Tableau Reader preferred
  • Demonstrated strong attention to detail
  • Ability to work independently with minimal direct management supervision
  • Demonstrated initiative and resourcefulness as a self-starter
  • The ability to obtain and maintain a Secret level security clearance with a possible upgrade to a Top Secret clearance

As a COVID-19 safety measure, our employees must provide vaccination status and follow all safety protocols, which may include testing.

EEO Notice

Northwest Federal Credit Union is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status or any other classification protected by law.

NWFCU complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Department at 703-709-8900 or HRDepartment@nwfcu.org.

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