The Alaka`ina Foundation Family of Companies (FOCs) has a potential need for an Assistant Customer Technical Representative to provide support to the Naval Information Warfare Systems Command's(NAVWAR's) Program Executive Office (PEO) for Manpower, Digital out of the National Capital Region (NCR). The PEO MLB program encompasses Administrative, Total Force Management Support, and Corporate Communications & Public Affairs Support, Command Operations, and Support, and IT Management Support services. JOB DESCRIPTION: Provide technical assistance for computer-related hardware, software, (eg printing, installation, word processing, electronic mail, operating systems, and software maintenance/upgrades) and intranet matters. Address client inquiries and resolve computer problems for clients in person, via telephone, or electronically. Support users with onboarding and off boarding activities Order new NMCI seats as directed by the Government. Request changes to existing NMCI services as directed by the Government. Track, coordinate, and resolve day-to-day software, hardware, and NMCI operational issues, maintenance, and upgrades. Take corrective action to initiate the resolution of application outages within one hour of notification. Assist with technical refreshes of NMCI assets. Examples of support include providing notifications of upcoming tech refreshes, providing instructions received from NMCI to users, and assisting with basic troubleshooting as required. Provide guidance and training regarding NMCI matters. Track NMCI expenses for services. Communicate NMCI guidance to the assigned Government organization. Address NMCI user issues by assisting with basic troubleshooting as required. For more complex issues, refer the users to the NMCI help desk. Track items such as computers, cell phones, and Wi-Fi devices issued to personnel. REQUIRED SKILLS AND EXPERIENCE: Ability to learn and apply technical concepts to assigned duties Excellent analytical, critical thinking, coordination, and data mining skills Excellent oral and written skills Excellent organizational skills Proficient in Microsoft applications such as Word, Excel, PowerPoint, and Outlook. Ability to work independently and as a team member DEGREE/EDUCATION/CERTIFICATION REQUIREMENTS: Master's Degree-10 years' experience. Substitution: Bachelor's Degree plus 4 years of additional relevant work experience. Must maintain IAT Level I certification per DoD 8570.1M CITIZENSHIP/SECURITY CLEARANCE REQUIREMENTS: Must be a US citizen. Active SECRET clearance required. The Alaka`ina Foundation Family of Companies (FOCs) is a fast-growing government service provider. Employees enjoy competitive salaries; a 401K plan with company match; medical, dental, disability, and life insurance coverage; tuition reimbursement; paid time off; and 11 paid holidays. We are an Equal Opportunity/Affirmative Action Employer. We are proud to state that we do not discriminate in employment decisions on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. If you are a person with a disability and you need an accommodation during the application process, please click here to request accommodation. We E-Verify all employees. The Alaka`ina Foundation Family of Companies (FOCs) is comprised of industry-recognized government service firms designated as Native Hawaiian Organization (NHO)-owned and 8(a) certified businesses. The Family of Companies (FOCs) includes Ke`aki Technologies, Laulima Government Solutions, Kūpono Government Services, and Kapili Services, Po`okela Solutions, Kīkaha Solutions, LLC, and Pololei Solutions, LLC. Alaka`ina Foundation activities under the 501(c)3 principally benefit the youth of Hawaii through charitable efforts which includes providing innovative educational programs that combine leadership, science & technology, and environmental stewardship. For additional information, please visit www.alakainafoundation.com #ALAHP